Associate Director, HCP Engagement Operations

Job Description
The Associate Director, Healthcare Professional (HCP) Engagement Operations will be responsible for the overall tactical and strategic oversight of HCP engagement contracting and payments while achieving compliance and corporate objectives. This role will be pivotal in managing the day-to-day operations, formulating strategic recommendations, and implementing risk mitigation measures in a third-party managed services model.

Job Description

The Associate Director, HCP Engagement Operations will:

• Provide strategic direction and leadership for Otsuka’s Healthcare Professional (HCP) Engagement Operations, while ensuring alignment with organizational goals.
• Develop and implement harmonized strategy to achieve company-wide adoption of single HCP engagement technology to manage HCP contracting and payments.
• Provide oversight and empowered decision making for the end-to-end HCP engagement activities from the annual needs assessment to HCP payment disbursements.
• Oversee the external managed services provider to effectively and efficiently operationalize HCP engagement processes.
• Ensure HCP engagement activity requests / documentation submissions are audit-ready, compliant with relevant policies / regulations and align with Otsuka’s spend transparency reporting requirements.
• Liaison for internal and external stakeholders to ensure a seamless end-user experience across the HCP engagement and payment platforms.
• Manage relationships with internal and global stakeholders to maintain transparency, accountability and regulatory compliance over Otsuka’s transfer of value and expense reimbursements to HCPs.
• Lead continuous improvement to increase process efficiency, simplicity, speed of action and propose enhancements to the HCP compliance program that is informed by industry trends and best practices.
• Support data-driven insights, reporting and compliance monitoring through analytics.
• Develop and deliver ongoing training to system users. Monitor participation to ensure effectiveness and adherence applicable policies and procedures.
• Oversee platform service support requests to ensure vendor’s timely resolution of system/end user issues, break fixes and enhancements.
• Manage budgets related to HCP Engagement platform, managed services, and technical support.
• Maintain knowledge of applicable laws, regulations and compliance requirements related to HCP engagements and transfers of value to HCPs.

Qualifications/ Required

Knowledge/ Experience and Skills:

Qualifications
Knowledge
 

Requires demonstrated understanding of HCP engagements in the life sciences, pharmaceutical or biotech industry. Familiarity with HCP engagement technology for managing contracting and payments. Comprehensive knowledge of the Anti-kickback statute, Safe Harbor, Sunshine Act Reporting and CMS Open Payments.
 
Skills and Experience
 

Proven and demonstrated experience with process improvement and process optimization. Strong business acumen, analytical and problem-solving abilities with aptitude to synthesize large datasets to drive business strategies and decisions. Proven experience in managing relationships with external service providers, including monitoring vendor performance using relevant data and metrics. Strong customer service background with attention to details are required. Prior experience with successfully managing virtual teams and comfortable working within a matrix structure. Strong communication, leadership, influencing and stakeholder management skills. 

Demonstrated ability to operate at both strategic and operational levels. Ability to exercise sound judgement, discretion and maintain confidentiality of data involved in HCP engagement process including application of organizational policy or procedures to a variety of situations. Must demonstrate the ability to discern matters that need to be escalated to Legal Affairs, Global Medical Affairs and Ethics & Compliance teams.  Proven proficiency working with large datasets in Excel and PowerBI.

This requires: 

• A willingness to be hands-on, on a regular basis, and personally do whatever it takes to get the job done
• Ability to be flexible and comfortable managing through ambiguity
• Being well organized, resourceful, planful, and attentive to detail
• Ability to persevere and be a game-changer
• Strong time management and project management skills and the ability to work effectively with people at all levels.
• Ability to work well with others, in matrix teams.
• Is open, receptive, and self-aware. Cultural sensitivity to collaborate with colleagues outside the US.
• Willingness to travel 10-20% of time.

Education
At minimum, the ideal candidate will have a bachelor’s degree in business administration, pharmaceutical, healthcare administration or relevant field. Project management certification is highly desired. Minimum of ten years relevant work experience with managing HCP engagement contracting and payments in the life sciences industry is required. Management experience and/or experience with overseeing a hybrid and/or managed services team is required.

Disclaimer

This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs, as necessary.

Equal Opportunity Employer

Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to their protected veteran or disabled status, or any protected status.

Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.

Come discover more about Otsuka and our benefit offerings; https://www.otsuka-us.com/careers-join-otsuka.

Statement Regarding Job Recruiting Fraud Scams

At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives.  They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.

Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.

Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.

To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website https://vhr-otsuka.wd1.myworkdayjobs.com/en-US/External.

Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka’s call center at: 800-363-5670. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: https://www.ic3.gov,  or your local authorities.

Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (“Otsuka”) does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka’s application portal without a valid written search agreement in place for the position will be considered Otsuka’s sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.