Associate Director - Creative Design

Associate Director - UX Design - IN
The Associate Design Director is a pivotal role responsible for providing creative leadership and strategic direction within the design team. With a focus on visual aesthetics, user experience, and brand coherence, this position involves collaborating with cross-functional teams, overseeing design projects, and ensuring the delivery of high-quality, innovative solutions.

The role plays a critical role in mentoring and guiding design professionals, contributing to the development of design strategies, and aligning creative efforts with organizational goals. Strong communication skills, a deep understanding of design principles, and a proven ability to inspire and elevate design teams are integral aspects of this leadership role.

Key Responsibilities and Duties

• Define and drive the UX vision, ensuring alignment with organizational goals.
• Act as a strategic partner, influencing product and business strategy through UX insights.
• Lead a multidisciplinary UX team & Deliver end user experience through exceptional craft design and execution on end-to-end journey’s, collaborating and partnering with design, research, product management and development to support and advocate for modern best practices for end-to-end experience design and delivery, such as design research, journey mapping, personas, storyboards, concept designs, prototyping and final production designs for our end user experiences.
• Help in shaping the overall UX strategy, aligning it with business objectives and user needs.
• Support design team and embrace design awareness and implementation of modern design methods and best practices to deliver the highest quality experiences.
• Ensure that the end-to-end experience journey designs meet the needs of the end user and inform and align with client & business challenges/goals.
• Collaborate and support your journey design team to deliver and elevate the end user experiences.
• Partner & Collaborate with Research, Brand Marketing, Data & Analytics, Technology, Digital and Product Lines of Business to define and execute our end user experiences at the highest possible quality for your journey team, delivering the design and execution of the end user experiences to maximize the end user’s engagement and loyalty across your journey teams digital channels.
• Support and collaborate with a team of designers and design leads. You will collaborate with the digital product and technology organizations to support the end-to-end vision and strategic roadmap, producing validated design concepts and stories that establish a best-in-class experience for our end users.
• The role will collaborate with and support the team, around our experience strategy goals.
• Play a supportive role in facilitating workshops to learn best practices and deliver successful outcomes.
• Provide thought leadership on UX trends, advocating for a user-centered design approach.
• Represent the UX discipline externally through speaking engagements and industry collaborations.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 12+ years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
9PL

Related Skills

Accountability, Adaptability, Collaboration, Communication, Consultative Communication, Continuous Improvement Mindset, Creative Thinking, Critical Thinking, Innovation, Prototyping, Relationship Management, Test and Learn Mentality, User Experience Design

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Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

 
Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: [email protected]

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