Associate Director Commercial Field Training

In this exciting role, the Associate Director, Commercial Field Trainer may be responsible to oversee the creation, design, facilitation, and execution of training for Commercial Sales Team as well as the Patient Services Teams that represent our products (Nuplazid,  Daybue) in support of the Commercial Teams success. This individual collaborates and partners with other members of the Commercial Effectiveness and Training (CET) team, patient services, field sales, marketing, medical and field leadership to assess the needs of our commercial organization. This role will support key marketing tactics, elevate disease state, product reimbursement, caregiver experience, product expertise  and selling skills. Training programs managed will span the Learning Continuum from Onboarding New Hires to ongoing learning for members of the patient services teams.  The incumbent will lead the development of training plans, communication, and on-line learning programs & content supporting the commercial  teams- This role will be instrumental in leading the building of training workshops around National and Regional Sales Meetings to support these teams. Our Patient Services teams Provide expert field-based access and reimbursement support. This training expert will need to have a deep understanding of reimbursement, specialty pharmacies, payer issues, patient access process, and working with Centers of Excellence and care givers, in order to support and educate our PSS teams.

Primary Responsibilities:

• Develops and maintains commercial training curriculum from the on-boarding processes, new hire training, advanced training and ongoing learning to meet the current and emerging needs of the field commercial employees.
• Responsible for the development, updating and implementation of all training modules, content and programs that are appropriate for field commercial employees. 
• Creates training materials that enhance the learning process; including study guides, home study materials, assessments, frequently asked questions, competitive overviews, etc. and works with leadership and HR on follow-up and corrective action as appropriate.
• Interfaces and collaborates with marketing team to develop training and communications to support brand strategy. 
• Development of materials, job aids, sales training backgrounders, competitive backgrounders, and market updates to support brand strategy. 
• Manage contracts and expenses with external consultants and vendors within budgetary guidelines. 
• Lead content development and maintain Learning System which includes training modules and materials as well as live workshop content designed for a new hire
• Manages the approval of training materials and resources through Acadia’s MLR (Medical, Legal, and Regulatory) process including regularly attending MLR meetings
• Works with corporate compliance and/or our compliance agency partner to ensure commercial field market access employees are trained and up-to-date on policies and procedures that affect their respective functional areas

Education/Experience/skills:

Bachelor’s degree (science or business preferred) or equivalent combination of relevant education and applicable job experience may be considered.   A minimum of 5 years progressively responsible experience in Pharmaceutical or Medical Sales and Learning & Development, with a minimum of 3 years in a training role.  A focus on Specialty Sales, Rare Disease, Pediatric Neurology, Neurology, Pediatrics, Long-Term or Long Term Care is beneficial  Experience with product launches and developing New Hire Training plans is highly desired with extensive experience and technical expertise associated with access and reimbursement and Medicare expertise is strongly preferred.

Must possess:

• Strong written communication skills.
• Proven ability in creating effective learning & development materials.
• Proven application of adult learning principles.
• Demonstrated servant leadership.
• Excellent facilitation skills in small and large groups.
• Experience submitting and managing content for MLR approval prior to delivery
• Experience managing contracts and expenses with external vendors within budgetary guidelines
• Experience in launching a product (Sales, Managed Markets and/or Learning & Development) is desirable.
• Excellent interpersonal and communication skills.
• Self-motivated and accountable to meet deadlines with minimal supervision.
• History of intellectual curiosity.
• Organization, initiative, and self-motivation.
• Strong project management experience and vendor management experience.
• Professionalism, integrity, and the ability to comply with strict policy, work in a highly regulated environment and maintain confidential information and data.
• Skilled at negotiating with business partners or management and influencing senior level leaders regarding matters of significance to the organization.
• Proficient at creating and communicating a clear vision among team members effectively aligning resources and activities to achieve functional area and/or organizational goals.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, see, talk or hear in a standard office environment and independently from remote locations. Employee must occasionally lift and/or move up to 20 pounds.   Ability to travel by car or airplane independently up to 40% of the time and work after hours if required by travel schedule or business issues.

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