Our Opportunity:
Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are passionate about meeting their needs and exceeding customer expectations through every interaction. The Chewy Health team is on a mission to revolutionize how veterinarians and pet parents care for their pets. With a focus on building new services through the PracticeHub platform, they strive to make it easier for pets of all kinds to live healthy, happy lives.
To support this effort, Chewy Health is seeking an Associate Director of Clinic Enrollment & Operations to join our Healthcare Services team in Bellevue, WA, or Plantation, FL offices. In this role, you’ll work closely with the PracticeHub and Veterinary Services teams, as well as cross-functional groups like product, engineering, and operations, to ensure veterinary practices have a smooth, outstanding experience with Chewy.
What You’ll Need:
- Education: Undergraduate degree or equivalent experience in Business Management, Marketing, Finance, or a related field.
- Experience: 10+ years in customer service and/or B2B sales, process, and implementation; 5+ years leading teams in product, program, and organizational change.
- Cross-functional Leadership: Confirmed ability to handle and collaborate across teams, both internally and with external partners and customers.
- Process Improvement: Strong ability to identify and drive process improvements, quantify benefits, and lead multiple projects simultaneously, both remotely and in person.
- Communication: Excellent written and verbal communication skills.
- Relationship Building: Strong skills in building and maintaining customer/client relationships.
- Results-Oriented: Track record of delivering results in fast-paced environments.
- Tech Proficiency: Familiarity with Salesforce, Lucid chart, Jira, Confluence, SendGrid, Oracle, and MS Office.
Bonus:
- Experience in the veterinary or medical industry
- Six Sigma certification
- SQL experience
Hub Locations & Work Arrangement:
- Hub Locations: Bellevue, WA or Plantation, FL
- Hybrid Model: 2+ days in hub location per week
- Remote: This role is NOT a remote role.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
