Associate Director, Business Development

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

About Sales and Business Development：

Sales and Business Development are a group of explorers, always looking for your next favourite adventure. We work with businesses on the ground to find new experiences for our users, negotiate exclusive deals and unleash our merchant partner’s full potential through account management.

What you’ll do (Main Accountabilities) 

• Partner Engagement and Relationship Management: Build trust and relationships with partners to enhance their sales potential across Klook's platforms, effectively conveying Klook's strengths and brand value while proactively understanding merchants' business situations and requirements. 

• Team Management and Development: Lead, coach, and cultivate growth within the BD team to achieve business and key supply strength metric targets.

• Sales Planning and Execution: Create and deliver complex sales pitches to prospective and existing merchants, to establish new destinations and/or verticals for Klook. Negotiate with new merchants to ensure they will be successful upon joining the platform (onboarding standards, supply strength metrics, etc) to help surpass goals. Ability to formulate scalable sales strategies for the vertical/region.

• Merchant funding

• Secure cash funding from key merchants to help support and win marketing exposure from key inbound markets. This includes knowing the balance of pitching, execution and reporting, when it is worth it, and when to walk away.

What you’ll need (Capabilities) 

• Advanced Analytical Skills: Exceptional aptitude for analyzing complex market trends, competitor actions, and account management metrics at an advanced level, enabling data-driven decision-making, identification of new growth opportunities, and resource prioritization. 

• Problem-Solving Expertise: Demonstrated ability to tackle complex challenges and address sophisticated merchant needs and challenges at a senior level, employing innovative and strategic problem-solving approaches to overcome obstacles and drive sales success. 

• Commercial mindset: Entrepreneurial spirit to connect all pieces together and grow business as a 'company' rather than an isolated BU. A fast learner with high degree of persistence and resourcefulness to get things done. Sensitive to real world trends. 

• Business Acumen: Advanced understanding of key business principles, metrics, and industry and/or destination landscapes at a senior level, coupled with extensive knowledge of the company's products/services and strategic vision, critical for driving strategic planning, business growth, and achieving ambitious goals.

• Teamwork and Communication: Demonstrated ability to lead and inspire teams through effective communication, fostering collaboration, and building strong relationships with internal and external stakeholders at a senior level.

• Strategic Pipeline Management: Extensive experience in identifying strategic opportunities, nurturing relationships, and strategically managing sales pipelines at a senior level to drive sustainable business growth and achieve ambitious targets.

• Market Research and Analysis: Advanced analytical skills to conduct in-depth market research, interpret complex data, and formulate strategic insights at a senior level to inform decision-making, identify new growth opportunities, and drive market leadership.

What you’ll get

• An awesome team of international colleagues 

• A rare chance to build a global travel and leisure brand with a long runway of opportunities ahead

• An environment that values and supports your growth 

• Ownership of projects with real impact

• No boredom! Every day is a new exciting challenge

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.