Associate Technical Support Specialist
Reports to: Lead Communications Advisor & Lead Technical Advisor
Location: Hybrid - 2-days on-site (Newmarket) 2-days WFH
Hours: 8:30 am - 5 pm with 30 minutes for lunch
Salary: £24,000 based on a 32 hour week
Product: Wonde -
Who we are and what is important to us:
Beyond unifies three technology-driven brands, Wonde, Evouchers and Secure Schools.
Each brand shares a vision to reduce the friction of adapting technology, to help customers navigate an often overwhelming area and provide powerful solutions that make their everyday life easier.
The three brands run independently with the autonomy to continue to prosper although as part of the Beyond team, you’ll join a wider, supportive environment where you’ll be able to pull on the expertise and capabilities of the group.
We do not limit ourselves to standing still. We look ahead and strive to disrupt the sector we operate in. We believe technology should not be complicated or overwhelming. It should do what it says - quickly, safely and efficiently.
Who Wonde is:
Wonde is an innovative and fast-growing, ed-tech scale-up that is on a mission to deliver cutting-edge technologies to improve ways of working for the education sector.
Our goal is to ensure the focus is always on the learning outcomes for the students. We do this by transforming how school data is maintained, managed and accessed by third-party applications (apps) via our simple API platform.
We are trusted by over 30,000 schools globally in the security and reliability of their technology and data.
We’re committed to changing the lives of students, teachers and parents and want the help of talented individuals who will support our journey in driving better outcomes for the education sector.
Job snapshot:
As an Associate Customer Support Specialist, you will be the go-to person for our technical engagement with the schools. You’ll ensure the Wonde software is installed correctly and assist stakeholders with all integration support and requirements.
You’ll work closely and be supported by the wider integrations team on how best to navigate your new role.
You need not worry about previous technical experience, we're looking for a people person, an individual who enjoys supporting others.
What you’ll be doing:
- Act as the first point of contact for any integration queries and strive towards first-contact resolution, championing best practices
- Utilise the ticketing platform, Zendesk to ensure support requests are logged and responded to correctly
- Collaborate and partner with the schools to arrange appointments, complete integrations and troubleshoot any issues
- Nurture existing relationships to ensure stakeholders are fully supported and maximising their partnership with Wonde
- Support stakeholders via phone, video calls and email
- Support the division and wider integrations team in a range of administrative duties
- Collaborate with the wider integrations team to support and expand the scope of existing opportunities
- Collaborate with the wider integrations team to ensure queries are resolved accurately and on time
What we’re hoping you’ll bring:
- Experience in a customer-focused environment
- The ability and desire to work in a proactive environment with key performance indicators
- Strong ‘can do’ mentality
- Excellent communication skills, both written and oral with a high degree of attention to detail
- The desire to learn and take on new challenges
- Self-motivation with the confidence and enthusiasm to take the initiative and get things done
- Good attitude towards individual success and team success
What you'll get:
Beyond is much more than just a place to work. It is a place to grow, innovate, excel and learn. We have tech people, creative people and people people, all focused on providing a superior customer experience.
We value, support, and champion those we work with, promoting personal growth and happiness. We understand that our success depends on all our team members' collective energy, intelligence, and contributions, and we are committed to ensuring that our work environment is the best it can be.
We value your commitment and have worked hard to create adaptable and comprehensive benefits packages to suit individual needs, although you can expect the below as standard:
- 4-day working week
- Flexible working schedule/work-from-home opportunities
- Onsite gym facilities
- Annual personal and professional development budget
- Buying and selling holiday scheme
- Additional holiday for length of service
- Onsite trained mental health and well-being champions
- Monthly lunch club (on us)
- Comprehensive wellness programmes (think meditation retreats and continuous access to well-being apps/initiatives)
- Enhanced maternity, paternity and adoption benefits
- Electric car scheme
- Cycle to Work Scheme
- Eye examination scheme
- Financial contribution to the set up of work-from-home environments
- Use of new and leading technology in the form of Apple products
- Frequent company-funded social events
- Office closure between Christmas & New Year
- Access to continuous learning and development opportunities
- Comprehensive employee referral scheme
- Casual Dress Code
In addition to the above, you’ll have access to our ‘take your pick’ benefits scheme, which is tailored specifically to you and includes:
- Enhanced pension payments
- Retail vouchers
- Private medical insurance
- Dental plan
If you're selected, we'll guide you through the following checks as part of our offer process:
- DBS Check: Verification of criminal records.
- Right to Work: Confirmation of legal work eligibility.
- References: Automated verification based on HMRC records.
We're excited about finding the right person for this position! Due to dynamic market conditions, we're not setting a fixed application deadline. We encourage you to apply as soon as possible, as we'll fill the role once we find the perfect match.
At Beyond, we celebrate diversity and are committed to being an equal-opportunity employer. We welcome candidates from all walks of life. If you need any accommodations during the application process, please don't hesitate to call or email us.
Top Skills
What We Do
Beyond Co. is a multi award-winning boutique digital marketing agency that goes beyond.
We are a team of creatives driven by unique ideas and helping brands at every stage of their growth stories, from startups to businesses with longevity.
Our passion forms the core of who we are and everything we do. We don't just execute projects - we immerse ourselves in your vision, align with your goals and devise bespoke strategies that drive impactful results. Through the perfect blend of experience and expertise, we've guided almost 200 clients from over 20 industries through their digital journeys.
As a multi award-winning agency, we specialise in three main pillars; web, creative, and marketing. We offer 40+ bespoke services, including web design and development, branding, graphic design, bespoke marketing retainers, SEO, paid advertising and social media management.
We believe we are unique in our versatility, having executed over 400 projects for clients that significantly vary in both size and industry, including eCommerce, hospitality, medical and beauty, non-profit organisations, private equity-backed businesses, recruitment and more.
As a rapidly growing agency, our team has worked with UK-based brands such as Mothercare, Ted Baker, Thorpe Park and Victoria Beckham (RTW), as well as international clients, including Hong Kong Sevens, Jimmy Choo, Tommy Hilfiger, the Government of Abu Dhabi, as well as many other fast growing brands.
Through exercising our mantra, 'Get Online. Be Found. Stay Present.', we are proud to have created and worked with award-winning brands. Being featured in some of the world’s leading publications, such as The Telegraph, Vogue, and Condé Nast, is an example of their global success.
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