Associate Customer Success Manager - Enterprise

The Role: How you'll make an impact at Personio
This position can be office-based (hybrid) in Munich or Berlin.
It's time to bring your best and make your mark. Join Customer Experience at Personio, using your subject-matter expertise to build relationships with our customers and help them maximize their value every day. Together, we're solving real problems for real people.
As part of the Customer Success Management - Enterprise Team, you help customers maximize their product usage and identify expansion opportunities through a mix of data-based assessments and personal engagement models.
Role Responsibilities: What you'll do

• Forge Trusting Relationships: You will be the trusted partner and advisor to key decision-makers, responsible for building and nurturing strong, enduring relationships with 10-15 key Enterprise customers throughout the entire customer lifecycle journey.
• Drive Product Adoption: Step into your customers' shoes and dive deep into their business processes and strategic objectives. Identify opportunities to enhance HR efficiency and automation through the adoption of Personio, ensuring they unlock maximum value.
• Ensure Retention and Expansion: Regularly assess customer health to anticipate and proactively mitigate challenges. Leverage strategic thinking to execute actionable plans for customer expansion, ensuring both revenue retention and cultivating upsell opportunities.
• Elevate Customer Engagement: Conduct regular business reviews with your customers and their executive teams, ensuring alignment with their business objectives.
• Strengthen customer-centered collaboration: Collaborate closely with key stakeholders at Personio to enhance customer value through crafting tailored solutions and translating Enterprise needs into product requirements to inform business priorities and strategies.
• Promote thought leadership: (Co-)lead projects focused on methodologies, OKRs, process enhancements, and automation.

Role Requirements: What you need to succeed

• You have a proven track record of 3+ years in a client-facing role in Customer Success, HR or Consulting, and prior experience in Software-as-a-Service.
• You are fluent in German (C2/ native) and English (C1).
• With a thoughtful, structured, and candid communication style you ensure transparent dialogue and productive interactions.
• You manage stakeholders at multiple levels, from ICs to Senior Management, easily build rapport and ensure a shared understanding of goals and expectations to achieve desired outcomes.
• You leverage your business acumen to gain profound insights into customers' unique needs and challenges and provide tailored solutions.
• You utilize your HR expertise to anticipate customer requirements and offer the best possible guidance to enhance your customers´people processes.
• You proficiently navigate divergent interests, set expectations and resolve conflicts by identifying root causes, facilitating open exchange, and moderating tense situations to positive outcomes.
• You possess a data-driven and revenue-conscious mindset with a focus on successful product adoption and revenue growth.

Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package - reevaluated each year - that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• Make an impact on the environment and society with Impact Days
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
• Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
• Engage in a high-impact working environment with flat hierarchies and short decision-making processes