Associate Customer Success Manager, DoD

Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 
Join our team! We’re building a world where Identity belongs to you.

About the role

You will report to the Sr. Director Customer First - Public Sector and be responsible for complementing Okta’s innovations, best practices and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and DoD customers. The DoD Associate Customer Success Manager will be accountable for driving customer adoption and growth by providing product expertise and adoption recommendations, and opportunities for greater service and risk management. You will perform routine health checks and strategic business value reviews to ensure our DoD customers receive the most return on their Okta investment. The success of this role means higher customer happiness, retention and expansion of Okta business.

What you’ll be doing 

• Take ownership of your Book of Business, mitigate churn risk, identify growth opportunities, remove blockers and establish yourself as a high-value resource to your DoD customer stakeholders.
• Work with DoD customers to build Mutual Success Plans, establishing critical goals, to aid them in achieving their objectives.
• Drive product adoption and ensure they are using the solution to achieve full business value.
• Act as the liaison for technical inquiries, issues or escalations. This will include working with Support, Engineering, Product Management and others as needed.
• Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.
• Provide insight with respect to the availability and applicability of new products and features.
• Partner with internal Okta team members to align account activities with the customer's business drivers and strategy. 
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
• You will be required to obtain Okta Professional and Admin certifications upon joining the organization.

What you’ll bring to the role

• 3-6 years working experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role with DoD customers
• Understand the technical considerations and certifications specific to the DoD
• Understand the government regulatory and compliance requirements

• A mind for technology with knowledge in the Identity and Access Management and Security space

• A strategic advisor with experience navigating and steering customer engagements to completion with a high level of customer happiness

• Outstanding written and verbal communication/presentation skills to support onsite or remote strategic business value reviews
• Strong listening skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities and anticipate the customer’s needs

• Team player and passion for collaboration, the ability to work with various teams with varying backgrounds and skills

• Good problem solving skills coupled with the ability to provide quick resolution to problems. 

• Flexibility to travel (approximately up to 10%) 

• Current, active US Government Security Clearance of Top Secret or above.

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What you can look forward to as an Full-Time Okta employee!

• Amazing Benefits
• Making Social Impact
• Fostering Diversity, Equity, Inclusion and Belonging at Okta 

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application, interview process, or onboarding please use this Form to request an accommodation.

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