Associate Cost Basis Analyst

Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of an innovative team that builds products which are transforming the organization? If so, LPL Financial is the place for you!

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 22,000 financial advisors, 1,100 institution-based investment programs, and 500 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Excited to learn more? If so, then this could be the role for you! 

Job Overview:

The Client and Government Reporting team comprises of cost basis and tax reporting functionalities. The primary role consists of supporting an in-bound call center team dedicated to servicing the needs of service team within LPL., you will support internal service teams with cost basis questions and at times, partner with

Responsibilities:

• Answer inbound calls from the Service teams.

• Research and perform related processing for service requests.

• Review accounts and perform reconciliation to ensure compliance with corporate and regulatory policies and procedures.

• Perform daily quality control, manage error rates and perform exception review processing.

• Effectively communicate with advisors and other operational groups to resolve various account discrepancies. 

• Be proactive and remain cognizant of deadlines and regulatory requirements.

• Recognize issues, problems, or opportunities and determine whether action is required.

• Make connections and offers creative recommendations on how to solve business challenges.

• Assist with projects, UAT Testing and audits

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

• College degree or equivalent work experience.

• 1-3 Years of customer service experience.

• Must be comfortable relaying policy related information consistently in fast paced situations.

• General computer savviness with the ability to quickly navigate multiple applications.

• Ability to ask probing questions and actively listen to gain agreement with the caller.

Core Competencies:

• Willingness to take ownership to provide accurate resolutions with each interaction.

• Learning mindset to respond and implement coaching and training.

• Interpersonal skills to establish a welcoming interaction that fosters rapport.

Pay Range:

$20.23-$33.71/hour

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Why LPL?

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

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Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.