Product Writer

The Associate Content Designer is a key role in our Product Content section of the Customer Experience team. This role focuses on writing content, including short articles and coaching materials, and giving direction for visual content (images, infographics, diagrams, short videos) that are engaging and personalized for our diverse audiences.

The ideal candidate will have strong collaboration skills, working closely with the content strategist and other team members, and possess a blend of creative and technical proficiencies to enhance our content strategy. We use a product team model, and this individual will frequently  participate in meetings, discovery sessions, and workshops. They will develop a deep understanding of our patients’ needs to passionately advocate for the best content solutions. 

This is a hybrid job with the requirement of working at least once a week in our San Diego office.

Let’s talk about the team

Our Product Content team is expanding and includes a content strategist, content designers, writers, localization specialists and project managers. Our goal is to empower people to live their best lives by creating personalized, engaging and clear product content that helps them sleep and breathe better. We work closely with product managers, UX designers and engineers to create best-in-class product content for our patients and providers. By focusing on user-centric processes, we ensure our users are always at the heart of what we do. We are a team of collaborators, learners and doers, blending expertise in user needs with a drive for innovation.

Let’s talk about Responsibilities

• You will create and help package content to inspire healthy behavior changes.
• Manage and optimize digital content for various platforms, ensuring consistency and high quality across channels.
• Collaborate with multiple stakeholders in product roadmap execution, including designers, technical writers, creative assets personnel, product managers, marketers, social media managers, localization experts, researchers, and behavioral scientists.

• Introduce best practices to enhance content quality and methods using digital collaboration tools.

• Help present content plans and results to various team members and stakeholders.

• Demonstrate self-initiative and proactive communication.

• Partner with team members across multiple time zones.

Let’s talk about Qualifications and Experience
Required:

• Customer-first mindset: develop an understanding of our customers' needs and desires.

• Strong collaboration: able to effectively build positive relationships with internal and external stakeholders, including product teams, regional reviewers, and marketing teams, to drive exceptional results.'

• Content creation: talent for creating supportive, inspirational content via digital tools.

• Adaptive: able to adjust content according to context, recipient, and desired outcomes.

• Flexibility: willing to work on a variety of projects and learn on the job.

• Balance: comfortable balancing several competing projects.

• Exceptional communication and a positive attitude towards contributing as a team member.

• Demonstrate self-initiative and proactive communication.

• Experience creating content with digital tools and software.

• Growth mindset: cultivate curiosity and keep abreast of emerging trends in content creation and design.

Preferred:

• Experience working in a regulated industry.
• Experience working on a global team.
• 5 years of related job experience.
• Presentation skills.

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees receive fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  A reasonable estimate of the current base range for this position is: $72,000 - $90,000.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.