Associate Client Success Manager

Founded in 1986, KPA is a leading provider of Workforce Compliance software and consulting services. We succeed if our clients can send their employees home at night, having not experienced a workplace accident or injury. The combination of software, consulting, and training helps clients identify, remedy, and prevent workplace safety and compliance problems so they can focus on what’s important – their core business. 

Help us help keep people safe and businesses working efficiently. Named as one of Built In Colorado’s Best Places to Work for five years in a row, KPA is made up of talented individuals working together for the greater good. We’re here to help our clients build safe, thriving organizations, and we’re looking for people with a common goal to help us do it. 

Position Description:

The Associate Client Success Manager is responsible for driving the engagement, and on-going success of KPA’s client base. The objective of the Associate Client Success Manager is to drive client retention and renewals and increase client utilization of our online software solution. The Client Success Team is a rapidly expanding team within KPA, leading our growth as a SaaS company.

Key Responsibilities:

• Build strong relationships and know each of your clients
• Drive engagement with KPA products and services through ongoing calls, regular interactions and conducting business reviews with the Field Services organization and other departments.
• Achieving annual contract renewals.
• Understand the full functionality of the KPA product suite, features and benefits, and competitive position in order to best support KPA clients Determine an appropriate action plan to address client issues.
• Identify customer challenges and proactively suggest better solutions.
• Nurture and grow relationships with KPA’s clients.
• Maintain detailed CRM records to document and progress.
• Performing historical tasks needed by the business in a timely and efficient manner

Success Criteria:

• Ability to manage accounts independently and efficiently, within the parameters and guidelines of the Client Success Processes and Procedures.
• Extremely dynamic personality with an effective style of communication.
• Ability to prosper and self-motivate in a fast-paced, self-directed, entrepreneurial environment.
• Ability to work both independently and in a team environment.
• Excellent organization and time management skills.
• Ability to manage workload through a CRM; Salesforce experience a plus.
• Demonstrates KPA’s core values: Integrity, Helpfulness, Excellence, Agility, Respect, and Teamwork.
• Proven dedication to developing strong client relationships and the ability to adapt style to the audience and manage different personalities in order to interact with a range of clients in a professional, credible manner.

Job Qualifications

• Minimum of 2 years in a customer-facing role, ideally in a Software as a Service (SaaS) company
• Ability to build relationships and become a trusted partner to your assigned clients
• Ability to communicate and resolve complex problems in a way that's digestible to others
• Detail-oriented and able to prioritize multiple projects and deadlines simultaneously
• Bachelor’s Degree or equivalent experience preferred
• Technically inclined - experience learning a variety of software platforms. Training others on a software platform a bonus
• The ideal candidate will be located in Mountain or Pacific Time Zone.

Compensation

• $54-56K annual salary
• Quarterly retention bonus, annual target of $12,500

Don’t meet every job requirement? At KPA, we are dedicated to building a diverse, inclusive, and authentic workplace. Studies have shown that women and people of color are less likely to apply unless they meet every requirement. If you’re excited about the role but your past experience doesn’t align perfectly with every qualification, we still encourage you to apply! You might just be the right candidate for this or other roles.

As a growing company KPA values its employees by supporting them with a full benefits package including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Paid and Floating Holidays, 401k with Company match and immediate vesting, Company-funded Life Insurance, Employee Assistance Programs, and No-cost Mental Health Benefits.

About KPA

Founded in 1986, KPA is a leading provider of Environment, Health & Safety (EHS), and Workforce Compliance software and consulting services. KPA solutions help clients identify, remedy, and prevent workplace safety and compliance problems across their entire enterprise. The combination of KPA's software, consulting services, and award-winning training content helps organizations minimize risk so they can focus on what's important—their core business.

We are passionate about what we do, how we do and why we do it. Our culture is driven by the KPA core values – Integrity, Helpful, Excellence, Agile, Respectful, and Teamwork. Success will be determined by the capabilities, energy and character of the people we bring into our organization and the performance they achieve.

KPA, with headquarters in Colorado and teammates throughout the United Sates, is recognized as one of Colorado's Best Midsize Places to Work by Built In Colorado for 2024.

“To be ranked in Built In’s Best Places to Work Awards is a recognition of KPA’s dedication to creating a team of outstanding professionals and our efforts to create a positive and safe workplace culture for everyone,” said Chris Fanning, KPA President and CEO. “I believe we’ve developed a high caliber organization comprised of passionate people who are experts in their respective fields and deliver great value to our customers.”

KPA is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, religion, religious dress/grooming, color, ethnicity, sex (including sex stereotyping), sexual orientation, gender identity or gender expression, national origin, ancestry, citizenship status, creed, uniform service member status, military or veteran status, marital status, pregnancy, breast-feeding and/or pregnancy-related conditions, age, protected medical condition, leave status, physical or mental disability, genetic characteristics, or any other legally-protected status in accordance with the requirements of all federal, state and local laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

If you need assistance or an accommodation due to a disability, you may contact us at [email protected].