The Associate Client Manager serves as a technical resource for clients, advisors, Insurance Company Partners and prospects while providing prompt, efficient, high-quality service for designated accounts.
PRIMARY RESPONSIBILITIES:
- Responsible for assisting in maintenance of appropriate client relationships through customer service so clients achieve their desired business outcomes via software and services.
- Responsible for risk identification and evaluation of client accounts, and escalating concerns to senior colleague.
- Responsible for the collaboration, communication, and execution of service to ensure service standards are met.
- Oversight of system data entry and processing.
- Responsible for client audits; recording minutes from Client Success meetings; tracking technology issues as they relate to Client Success; keeping Operations team apprised of migration and charge status including charge imports and exports, as well as any known or potential issues.
- Complete special projects as assigned.
- Continually seek opportunities to improve the firm, business segment and processes. Bring issues and discrepancies to appropriate leadership.
- Maintain a concern for timeliness and completeness when interacting with clients to minimize potential for errors.
- Assist colleagues as requested.
KNOWLEDGE, SKILLS & ABILITIES:
- Demonstrates effective presentation skills through verbal and written communications.
- Exhibits excellent client service and problem-solving skills.
- Can comfortably work in a team environment.
- Intermediate to advanced knowledge of Microsoft Word, Excel, PowerPoint, and Outlook and the ability to learn any other appropriate insurance company and firm software programs.
EDUCATION & EXPERIENCE:
- A Bachelor’s degree is preferred.
- At least 2-5 years’ relevant experience.
- Current P&C license as required by the State Department of Insurance to effectively service clients or be willing and able to obtain all required licenses
- Demonstrates the organization’s core values, exuding behavior that is aligned with corporate culture.
IMPORTANT NOTICE:
This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons.
Click here for some insight into our culture!
What We Do
BRP is now The Baldwin Group! We’ve updated our name to reflect our unified group of talented teams across the country.
The Baldwin Group is a cohesive group of experts in business insurance, employee benefits, retirement planning, and all areas of private and personal insurance. Since our founding in 2011, we’ve evolved from a local business into a national firm with a vast network of specializations and industry practices for the benefit of our more than two million clients across the country.
In addition, we have built excellent relationships with a wide range of insurance company partners. These relationships, coupled with our entrepreneurial and family-oriented culture, and deep expertise enable us to seamlessly deliver a breadth of innovative solutions to clients.
At The Baldwin Group, we help provide the solutions our clients need to have confidence and gain peace of mind as they pursue what’s possible for themselves, their families, and their businesses. Whether they are renting their first apartment or buying a larger home, opening a small business or taking their company public, we offer solutions to support them on every step of their journey. This has been our story since the beginning—we provide the indispensable expertise and quality insights that give our clients peace of mind to pursue their purpose, passion, and dreams. And that’s what The Baldwin Group will continue to do for years to come: we Protect the Possible℠.
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