Associate Account Manager

Job Description

About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

The Associate Account Manager Role provides support to Account Managers and Account Executives and service to assigned clients. The Associate Account Manager is responsible for support service on all existing and renewed accounts including processing and review of information, responding to requests, data input, and project management.

Responsibilities:

• Develop a rapport with main day-to-day contacts to create and assurance with the client

• Collaborate with client executives and organizational leaders to identify opportunities to provide additional consultation services, additional engagement points, etc.

• Develop an understanding of client’s overall operation & business goals, and assist team in helping track such goals

• Provide a high level of service to assigned clients, including prompt and through responses

• Set up & send out renewal surveys to clients and assist client with any questions or issues they have in completing the renewal survey materials

• Oversee and manage the policy checking and delivery process to insured as directed by the team.

• Process rating and endorsements on insurance carrier’s websites

• Request loss runs from insurance carriers or pull directly from websites.

• Prepare customer correspondence including certificates of insurance, binders, ID cards, cancellations, letters, etc.

• Initiate, screen and prepare policy and endorsement requests for issuance and ensure prompt delivery.

• Review policies, audits and endorsements for accuracy; report errors to insurance companies for correction.

• Interface with Account Managers and others to obtain and deliver information, quotations, policy changes, etc. as necessary

• Responsible for inputting and updating customer and policy information in agency management system and to ensure all information is accurate

• Process agency invoicing and assist to resolve billing discrepancies for assigned accounts.

• Apply project management skills to assist team with projects on an as-needed basis

• Prioritize workload and/or request for assistance as required.

• Maintain accurate and updated suspense file in agency management system.

• Keep team members fully informed of important activities on their accounts including being sensitive to potential problems.

• Send appropriate instructions to Resource Pro - policy checking, ordering loss runs, completing loss summary or special project.

Requirements:

• Ability to work with minimum supervision; able to accept direction on given assignments.

• Knowledge of MS Office Products, Word, Outlook; advanced knowledge of excel a plus

• Demonstrated flexibility and adaptability to changing priorities and deadlines.

• Strong analytical skills and attention to detail to ensure document accuracy.

• Able to work effectively in a team environment with strong customer service skills.

• Excellent phone etiquette, written and verbal communication, presentation, and interpersonal skills.

• Ability to travel domestically for client visits and the occasional relevant industry conference.

• Experience with a broker/agent, including marketing large middle market accounts to

• carriers; excellent knowledge of the markets a plus.

• Strong knowledge of all basic P&C coverages, focus/specialty in certain coverage areas a plus

• Superior presentation and relationship skills a plus

• Minimum 5 years relevant Commercial Lines experience a plus.

• College degree preferred.

• Licensed in property and casualty insurance preferred.

Pay Details:

Annual Salary: $55,000 - $75,000

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.