Associate Account Manager

Job Description

Job Summary

• Assist Account Managers and Associate Account Managers
• Provide courteous and prompt customer service to clients as assigned and requested.
• Maintain a familiarity of all aspects and insurance services.
• Provide clients and prospective clients with an overview of available services.

Responsibilities

• Support Account Managers/Associate Account Managers in all functions as directed by the Account Managers and approved by the management team.
• Assist with completing requests for Certificates of Insurance and Evidences of Property, completing the requests in office when a rush request is received.
• Complete Policy Changes using EPIC and carrier websites when applicable.
• Prepare documents and other correspondence as requested by delegating authorities Issue Auto ID Cards, binders, and other relevant proofs of insurance.
• Work with the client and carrier to review/identify and resolve billing/invoicing questions and problems.  Notify the Account Manager as needed.
• Send request to Patra to request loss runs and complete loss summaries Complete pre-renewal packets per template and submit to Account Manager for review.
• Complete proposals per template and submit to Account Manager for review.
• Complete and update applications when required.
• Send requests to Patra to review insurance policies and endorsements for accuracy and follow up for their reports.
• Review Policy Checking reports received from Patra and notify Account Managers/Associate Account Managers of any discrepancies.
• Review audits for accuracy and complete audit summaries
• Invoice all premium-bearing endorsements.
• Communicate with underwriters and other insurance carrier personnel on all issues related to clients and prospects, referring to the Associate Account Manager/Account Manager and/or Producer only when necessary.
• Receive phone calls from clients and companies regarding insurance, claims, or administrative problems, and comply with the request and/or refer to the Associate Account Manager/Account Manager and/or Producer only when necessary.
• Maintain activities system to follow up on outstanding orders, correspondence, reports, and follow up on overdue and suspense items, referring to the Associate Account Manager/Account Manager and/or Producer only when necessary.
• Maintain Agency Management and shared drive files in an orderly, up-to-date manner.
• Develop an excellent knowledge of all partner carrier and vendor websites and their functions.
• Be familiar with and follow agency E&O and Workflow and Procedure guidelines.
• Perform projects at management’s request.
• Provide back up for office administration tasks and reception.
• Provide training to co-workers when required.
• Immediately report all malfunctions of systems software to the systems manager.

Qualifications

• Effective communication, both written and verbal
• Ability to build positive relationships both internally and externally
• Good listener, approachable, team player
• Must be a self-starter.
• Intermediate proficiency with MS Office Suite
• HS Diploma

Benefits & Perks:

• Competitive Compensation
• Industry-Leading Healthcare
• Savings and Investments
• Charitable Giving Programs
• Opportunities for Growth
• Educational Resources
• Generous time away

Pay Details:

Annual Salary: $55,000 - $75,000

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.