Assoc. Implementation Specialist

Remote Position - USA

About US

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com

At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities.  Our values: Stay Curious, Own It, Be Open, Create Possibilities

Position Summary

In this role, you’ll be the driving force behind our customer’s onsite implementation experience. You will be involved in all stages of our implementation process and will influence the dealers’ system utilization and their satisfaction with our tools and services. Associate Implementation Specialist responsible for installing CDK Solutions effectively and efficiently to our customers, working as a key member of the installation team and training all customers’ users virtually and/or on-site.

 These associates will meet with assigned dealership personnel virtually.  Work with Dealerships at multiple locations / time zones across the U.S, Canada, and the Caribbean to provide end-user consulting.

Working independently or as part of a team; consultants initiate, coordinate, and facilitate training plans while matching customer needs with purchased products. Consultants resolve issues and/or escalate; accordingly, employing CDK Global implementation processes and procedures. You must be able to work in a fast-paced environment with multiple projects at one time, a keen attention to detail and exceptional customer service skills. Must work well independently and need minimal supervision.

Responsibilities

• Successfully consults, installs customers on CDK Global solutions.

• Complete understanding of the products trained within the assigned workflow (i.e. parts, service, accounting, sales)

• Queries customer to determine what functionality and configuration will satisfy the customer’s business needs, and make appropriate recommendations

• Is Proficient at verifying and validating predetermined setup configurations and conversion data to ensure accuracy.

• Conducts status meetings with key customer personnel to review and discuss any open issues such as software incompatibilities related to their internal workflows, functionality gaps, product change requests, and recap any process changes implemented at the dealership level. An action plan to address open issues should be discussed and finalized with the client during this meeting. 

• Facilitates work in process activities to begin training process and ensure client go-live readiness. 

• Takes initiative to keep up to date and proficient on products, processes and industry utilizing available learning resources. 

• Applies adult learning theory to adapt delivery to learning styles of participants. 

• Applies facilitation skills to manage group and individual dynamics to maintain an appropriate learning environment and ensure that the objectives of the training are met.

• Performs other related duties as assigned.

Qualifications

• 1-2 years of experience in onsite training, or implementation

• Associate’s degree or equivalent knowledge/experience 

• Ability to problem solve

• Ability to resolve conflict

• Ability to work independently

• Ability to confidently make decisions

• Ability to plan

• Ability to influence

• Ability to communicate

• Ability to adapt

• Ability to help customers manage change

• Ability to display empathy

• Ability to perform basic math functions

• Ability to manage time

Preferred Qualifications

• 1-2 years CDK retail experience preferred

• 1-2 years of Dealership and/or Automotive/Truck industry knowledge/experience preferred

• 1-2 years of Project Management experience

• Proficient with Excel, Outlook

• Experience with simple SQL queries

• Familiar with Salesforce as a user

• Auto Industry experience is preferred

Salary Range: $42,000 - $48,000

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.  The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)

• 401K Matching Program

• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US.  CDK may offer employer visa sponsorship to applicants.