About CLS:
CLS is the trusted party at the centre of the global FX ecosystem. Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective. Trillions of dollars’ worth of currency flows through our systems each day.
Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use.
CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.
Our ambition to make a positive difference starts with our people. Our values – Protect, Improve, Grow – underpin everything that we do at CLS and define and shape a supportive and inclusive working environment in which everyone is encouraged to be open and forward-thinking.
Job purpose
Provide 2nd line operational support for the CLS internal Middleware, DB2 and Oracle database infrastructure and systems in the company’s 24x7 hosted environment. Provide remote and on-site shift support as part of the on-call support rota. Work closely with other support teams to ensure that the database environments are fully supported and maintained in order to meet the needs of the business.
Experience
Essential
- Production operational support experience for IBM DB2 (11.1/11.5) within and enterprise Linux/AIX environment.
- Must have an understanding of database disaster recovery/high availability technologies including DB2 HADR, QREP, Veritas Volume Replication.
- Ability to plan and implement technical changes without unexpected disruption to the service and with some oversight.
- Ability to write Korn/awk shell scripts for database maintenance and monitoring.
- Database performance tuning we use appropriately sized bufferpools, clustered indexes for heavy sort activity, one materialized query table (MQT), indexes, and daily reorgs on some tables
- Oracle Production DBA support experience.
- Experience of providing production support activities for business critical databases/applications.
- Good documentation and technical writing skills.
- Must have excellent analytical and problem solving skills.
- Experience in working with ITSM ticket systems such as Service Now and an understanding of priorities and SLA’s.
- Ability to collaborate effectively with other operational support teams in to support the service.
- Experience of providing cross training on technologies and operational processes to colleagues
- Have excellent time management and organisational skills
- Knowledge of ITIL framework (understanding of Incident, Problem, Change)
Desired
- Knowledge of Banking Systems and related industry standard practices
Operational
- Provide operational support for the IBM DB2 Server and Oracle database environments. Responsibilities include database backup/restores, daily checks, maintenance tasks and building new database instances and applying service packs. Manage and escalate problems as appropriate.
- Investigate defects or problems, work with internal CLS Development team and external vendors to identify solutions and support any fixes that are required as part of service improvement.
- Provide support for database and InfoSphere QREP recovery exercises.
- Follow the CLS Change Management procedure and other standard practices in installing, configuring and supporting databases and related items in Test and Production environments.
- Ensure that the BAU Service is prioritised and all faults, incidents and problems are responded to in an efficient manner without negatively impacting SLAs and reporting metrics in place.
- IBM DB2 Performance tuning analysis and alerting.
- Work with Security Analysts to support DB2 security policies.
- Install, upgrade or maintain software at a time when the impact to the business is minimised.
- Execute the failover for the database and application services as required. Participate in regular Disaster Recovery testing activities.
- Create, maintain and review operational process and support documentation.
- Provide 24/7 on-call cover on a rotational shift basis.
- Participate in planned weekend work as required.
Strategic
- Ensure CLS internal database systems are managed to the highest standard by following industry best practice.
- Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes.
- Where appropriate, contribute to the development of existing and new IT process and procedures to enhance service transition and service operation lifecycle stages.
Leadership
- Through example and behaviour, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering the service.
- Participate in the successful release and transition of new database services into support, meeting the team’s service acceptance criteria
Success Factors
- Possess a strong service-oriented mind set who can consistently deliver a high level of service to the business.
- Proactive individual who can take the lead in engaging with the business users and to support the environment with minimal oversight.
- Self-motivated to exceed management expectations and objectives.
- Demonstrate strong technical, analytical and problem solving skills.
- Able to manage their time effectively and prioritise their own workload in order to meet changing demands from the business.
- A high level of presentation and communications skills with the ability to communicate confidently with both business and technical staff at all levels.
- Ability to engage with the business to effectively support the environment with minimal oversight.
Qualifications / certifications
Essential
§ Bachelor’s degree or equivalent
§ Prior IT operational support experience across business critical Production infrastructure, applications and database services.
Desired
§ IBM DB2 certification
§ ITIL certification
§ Expected full-time salary range between $ 135,000 - $150,000 + variable compensation + 401(k) match + benefits.
o Note: Disclosure as required by NY Pay Transparency Law of the expected salary compensation range for this role.
Our commitment to employees:
At CLS, we celebrate diversity and consider this to be one of our strongest assets. We are committed to fostering an environment in which everyone feels comfortable to be who they are, and inclusion is valued. All employees have access to our inclusive benefits, including:
- Holiday - UK/Asia: 25 holiday days and 3 ‘life days’ (in addition to bank holidays). US: 23 holiday days.
- 2 paid volunteer days so that you can actively support causes within your community that are important to you.
- Generous parental leave policies to ensure you can enjoy valuable time with your family.
- Parental transition coaching programmes and support services.
- Wellbeing and mental health support resources to ensure you are looking after yourself, and able to support others.
- Affinity Groups (including our Women’s Forum, Black Employee Network and Pride Network) in support of our organisational commitment to embrace and always be learning more about DE&I.
- Hybrid working to promote a healthy work/life balance, enabling employees to work collaboratively in the office when needed and work from home when they don’t.
- Active support of flexible working for all employees where possible.
- Monthly ‘Heads Down Days’ with no meetings across the whole company.
- Generous non-contributory pension provision for UK/Asia employees, and 401K match from CLS for US employees.
- Private medical insurance and dental coverage.
- Social events that give you opportunities to meet new people and broaden your network across the organisation.
- Annual flu vaccinations.
- Discounts and savings and cashback across a wide range of categories including health and retail for UK employees.
- Discounted Gym membership – Complete Body Gym Discount/Sweat equity program for US employees.
- All employees have access to Discover – our comprehensive learning platform with 1000+ courses from LinkedIn Learning.
- Access to frequent development sessions on a number of topics to help you be successful and develop your career at CLS.
What We Do
In 2022, we celebrate 20 years of delivering unprecedented levels of risk mitigation, liquidity optimization and operational efficiencies.
Trusted by thousands of counterparties within the global FX ecosystem, CLS makes FX safer, smoother and more cost effective. Trillions of dollars worth of currency flows through our systems each day.
Created by the market for the market, our unrivaled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so you can put your capital and resources to better use.
Our complementary products are designed to enable you to manage your risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.
