Are you looking for a career with a premier property management company? Do you want to be part of a team that was rated as one of the top 100 workplaces to be a part of by the Detroit Free Press, five years in a row? Are you searching for a company that celebrates the uniqueness that each individual brings to our team? Join KMG Prestige, where our motto to “Do the Right Thing” is not just words, it’s who we are.
We are seeking an Assistant Service Coordinator Program Director who is compassionate, enjoys new challenges, and has a passion for working with people. The Assistant Service Coordinator Program Director (ASCPD) will assist the Program Director in managing and overseeing the Service Coordinator department to ensure that the work done by the Service Coordinators is effectively implemented and monitored to ensure alignment with department and organizational goals while meeting regulatory requirements. The position entails program support and coordination, staff supervision and training, quality assurance, and administrative duties. The Assistant Service Coordinator Program Director may also be called upon to mediate disputes if conflict arises where social work issues are in question.
General Assignments & Administrative Duties:
• Post employment advertisements; screen applicants; interview and offer employment to new Service Coordinators.
• Provide and participate in the initial training and orientation of new Service Coordinators with recommended attendance by manager/administrators whenever possible.
• Train Service Coordinator in appropriate areas of social work practice and be familiar with state and federal regulations that govern the housing industry.
• Recommend educational opportunities to Service Coordinators and monitor their yearly training.
• Provide guidance on problem-solving methods, techniques and service management practices.
• Review record-keeping documentation and feedback from management, and residents regarding the effectiveness of the Service Coordinator before producing an annual employee evaluation.
• Initiates the reporting, policy and procedures governing the Service Coordinator position and sees to the adherence of such procedures including, where appropriate, HUD requirement governing the Service Coordinator position.
• Ensure that the Service Coordinator follows appropriate documentation practices and that Service Coordinator files contain appropriate resident information.
• Provide coaching, disciplinary action, and recommendations for separation from employment when warranted.
• Be made aware of changes in local, state, or federal programs or policies that may have an impact on the Service Coordinator position as it relates to residents, supportive services, or housing management. This includes the Service Coordinator and management keeping appraised of pertinent information impacting their role as supervisor.
• Establish administrative procedures that manage the Service Coordinator program and meet HUD requirements.
• Track grant expenditures and follow HUD’s procedures for budget modifications as needed.
• Submit reimbursement billing to HUD via the LOCCS system on a monthly basis; or as backup documentation is provided via the accounting process.
• ASCPD should be knowledgeable of programmatic financial requirements and changes governing the position including any funding renewal and/or grant extension processes. It is important that the ASCPD be apprised of possible reduction or removal of funding for the Service Coordinator position.
• Provide quality assurance to all sites under the supervision of KMG Prestige
• Conduct onsite physical inspections to determine that the Service Coordinator’s office meets HUD guidelines.
• Review Service Coordinator documentation, training records, and satisfaction surveys to ensure adequate and compliant provision of services.
• This position will be a combination of remote work and on-site work, some travel required.
Qualifications:
• A master’s degree in a human service-related field.
• Strong organizational, communication, and leadership skills.
• Ability to multitask and work collaboratively in a team environment.
• Knowledge of the Service Coordinator program, American Association of Service Coordinators and AASC Online software preferred.
• Experience in the field of social work, service coordination, and program management preferred.
We Have:
• Medical
• Dental
• Vision
• 401k (with employer match)
• Paid Time Off
• Life & Disability Insurance
• Tuition Reimbursement
• Pet Insurance
Our Service Coordinator team is one of the most outstanding groups of peers in the Service Coordinator profession. If you are excited to join a team that is striving to become the best, most respected property management company in the industry, please submit your resume.
KMG Prestige is an Equal Opportunity Employer who is passionate about being a diverse and inclusive organization. Please contact us should you require accommodation in the application process.
Top Skills
What We Do
KMG Prestige is a fee-based property management firm specializing in the management of multi-family residential housing. Established in 2006, KMG Prestige’s portfolio has grown from 2,500 to over 30,000 dwelling units and select commercial properties with locations in 245 cities in Michigan, California, Indiana, Illinois, Ohio, and Wisconsin. Families, elderly, and handicapped individuals are served in subsidized, tax credit, rural development, conventional and luxury rental communities.
Four principals, who are also operating officers of the firm, share KMG Prestige’s ownership. The ownership is accessible to all of KMG Prestige’s clients and employees and prides itself on its commitment to the organization’s success.
KMG Prestige is pledged to continuing our commitment to excellence and continuous improvement in the delivery of property management services, and eagerly looks forward to the challenge of growing and managing income producing properties at the highest levels for many years to come.
