Assistant Manager

Company Description

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

Job Description

Responsibilities

• The Associate Principle - Corporate Secretarial and Administration is a senior member who deals with day-to-day complex company secretarial and administration issues and demands. He/she will be the subject matter expert in certain areas of their domain. For areas that do not fully qualify as subject matter expert, they refer to the Principal and/or their immediate direct report.
• The job incumbent will work closely with the Principal or the immediate reporting line who will set training and development goals that best cover their needs for all staff and will have to ensure delivery same through on the job training and coaching.
• He/she may communicate directly with clusters on sensitive secretarial and administrative issues, and is expected to provide excellent service and resolve issues that have no immediate impact on the Group clusters’ client relationship while providing the best possible solution.
• The incumbent will take complete ownership and conduct detailed review of all tasks assigned to staff to ensure that these are accurate, well-presented, up to standards, on time and in full and will be actively involved as a support to the Principal or immediate direct report for management reporting. 

Tasks

• Ensure that new methodologies, standards, new regulations, the correct use of software, are applied;
• Ensure all work prepared for clusters is accurate and error free and always meets quality standards;
• Perform in-depth review on all cluster deliverables before releasing to clusters;
• Develop team strengths and provide encouragement to team members, including communicating team goals;
• Attend to team member queries, assist in resolving issues and ensure work are of quality and meet compliance guidelines/standards;
• Identify training needs and develop training;
• Create an inspiring team environment with an open communication culture;
• Assist team members to reply to complex secretarial and administrative queries from clusters in a timely manner;
• Perform any ad-hoc functions relating to secretarial and administration in case of service disruption;
• Ensure all review tasks assigned are up to date and delivered on time based on the planning in place;
• Proactively inform the reporting line for any work that cannot be executed as planned highlighting where changes may be needed in planning assumptions;
• Use professional judgment to assess when to escalate an issue promptly;
• Demonstrate ownership of his/her own development, highlighting when and where additional support and development is required;
• Provide effective coaching to members of staff on process and procedures relating to the job;
• Participate in the task planning and job allocation of work load;
• Ensure and/or participate in documenting/updating processes and procedures;
• Ensure protection of information assets and abide by the ISMS in place at IQEQ Shared Services Ltd; and
• Attend Board Meetings as and when required;
• Perform any other cognate duties that may from time to time be required which are appropriate for the role and business needs.

Key competencies for position and level

• Develops talent
• Collaborates
• Directs work
• Develops talent
• Builds networks
• Optimises work processes
• Resourcefulness

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder is expected to demonstrate the following:

• Accountability
• Work ethics
• Attention to detail
• Proactivity
• Positivity
• Integrity
• Accuracy
• Discipline
• Reliable and trustworthy

Qualifications

Education / professional qualifications:

• Degree holder and/or Part 2 of CGI or STEP or Qualified ACCA or ICSA
• Background experience:
• 6 years’+ experience desired, but will consider from 4 years’ relevant experience for those with a demonstratable strong track record
• Experience in a similar role would be an advantage

Technical:

• Profound knowledge of company secretarial duties and responsibilities.
• Advanced knowledge in minutes writing
• Advanced knowledge of compliance functions and duties

Computer / software knowledge:

• Competent at the advanced level of MS Office Word and Excel

Languages:

• Fluent in English