Assistant Manager - Risk Operations

Assistant Manager - Risk OperationsFraud Operations Assistant Manager

About Junglee Games

With over 140 million users, Junglee Games is a leader in the online skill gaming space. Founded in San Francisco in 2012 and part of the Flutter Entertainment Group, we are revolutionizing how people play games. Our notable games include Howzat, Junglee Rummy, and Junglee Poker.

Our team comprises over 900 talented individuals who have worked on internationally acclaimed AAA titles like Transformers and Star Wars: The Old Republic and contributed to Hollywood hits such as Avatar. Junglee’s mission is to build entertainment for millions of people around the world and connect them through games.

Junglee Games is not just a gaming company but a blend of innovation, data science, cutting-edge tech, and, most importantly, a values-driven culture that is creating the next set of conscious leaders.

Job Overview

As an Assistant Manager, you will lead by example by proactively anticipating issues, minimizing fraud exposure, and counteracting payment fraud while providing support to Customer Services to resolve payment queries. Ensuring even workload distribution, you will determine fraudulent activity and act

according to set internal procedures.

Key Responsibilities 

• Assisting the manager in organizing, planning and implementing strategy

• Track the progress of weekly, monthly, quarterly and annual tasks/projects

•  Evaluate employee performance and identify hiring and training needs

•  Proactive and reactive approach towards fraud mitigation.

• Analyze the internal and external fraud prevention tools outcomes and provide professional feedback as needed.

• Act as the escalation point of contact, to advise and decide in the treatment of problematic players.

• Collaboration with internal and cross-functional teams to continually redefine best practices by enhancing tools, data sources, system functionalities, and fraud detection methods.

• You will be responsible for constant assessment and improvement of the fraud process.

• Make appropriate recommendations on how to improve internal processes and tools.

• Ensuring compliance with Company’s fraud and risk policies.

Qualifications & Skills Required 

•  Proven experience as an Assistant Manager or similar position

•  Experience with recruiting and performance evaluation processes

•  Familiarity with fraud and operations principles

•  Good skills with the ability to create and analyze reports, spreadsheets and sales statistics

•  Proficient user of MS Office (MS Excel in particular)

•  Leadership and organizational abilities

•  Interpersonal and communication skills

•  Problem-solving attitude

•  Flexibility to work in shifts

•  Ability to work and deliver in a fast-paced environment, with tight deadlines.

Be a part of Junglee Games to: 

• Value Customers & Data - Prioritize customers, use data-driven decisions, master KPIs, and leverage ideation and A/B testing to drive impactful outcomes.

• Inspire Extreme Ownership - We embrace ownership, collaborate effectively, and take pride in every detail to ensure every game becomes a smashing success.

• Lead with Love - We reject micromanagement and fear, fostering open dialogue, mutual growth, and a fearless yet responsible work ethic.

• Embrace change - Change drives progress and our strength lies in adapting swiftly and recognizing when to evolve to stay ahead.

• Play the Big Game - We think big, challenge norms, and innovate boldly, driving impactful results through fresh ideas and inventive problem-solving.

• Avail a comprehensive benefits package that includes paid gift coupons, fitness plans, gadget allowances, fuel costs, family healthcare, and much more.

Know more about us

• Explore the world of Junglee Games through our website, www.jungleegames.com.

• Get a glimpse of what Life at Junglee Games looks like on LinkedIn.

• Here is a quick snippet of the Junglee Games Offsite’24

• Liked what you saw so far? Be A Junglee