Assistant Manager Policy Administration

The opportunity

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Responsibilities

• Handle processing and servicing transaction as per the agreed turnaround time (TAT)

• Manage and monitor processing workbasket. Ensure the servicing transaction are processed within TAT.

• Act as backup for other team members as and when needed.

• Involve and perform UAT and projects.

• Handle emails enquiries within the agreed TAT.

• Assist to follow up and perform the relevant updating for Unclaimed Money process.

• Assist to monitor the Suspense aging. Perform the necessary checking before refund.

• Other administrative duties and assigned duties as and when required by the Head of Department (HOD)

• Monitoring Daily Productivity, achieve individual KPI - minimum 100%.

• Manage MYPOS mailbox, ensure the documents submission are handle within T+1 day. Open and stamp incoming mails. Data entry on all documents received, record in department Share Point.

• Prepare reports and update SOPs as and when changes occur or changes in regulations.

• Check then decide close Bridger alerts or escalate alert to Compliance team timely.

• Prepare invoice payment for vendor in timely manner.

• Review appeal cases

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Bachelor’s degree in any discipline or at least 5 years working experience in servicing industry, preferably in insurance industry.

• Able to work long hours, public holidays and weekends as required

• Familiarity with working with AS400 systems and Microsoft Office.

• Able to plan and organize to ensure all tasks are carried out effectively and efficiently

• Able to work independently

• Demonstrate good interpersonal skill.

• Good in English & Bahasa Malaysia

• Initiative, self-motivated, customer focused and able to work as a team.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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