The Opportunity:
Supervise customer support team. Responsible for resolving basic to complex customer support issues for customers. Coordinates and leads daily team activities to meet departmental goals and implement processes regarding quality, productivity, and issue resolution. Monitor team performance to achieve maximum client satisfaction levels. Resolve escalated issues and establish department procedures. Train and mentor team members. May spend a portion of time performing the work of those they supervise. Assist with management decisions and activities. May provide oversight to lower-level supervisor(s).
Avantor is looking for a dynamic, forward-thinking, and experienced Assistant Manager, Operations role who will be responsible for delivering results working closely with the Sales and Operational teams.
If you are passionate about Management, Teamwork, Solving complex challenges and driving innovation – let’s talk!
This role will be a full-time position based out of ABC – Mauritius. The Assistant Manager Operations role will be responsible for driving results and productivity of the operations support team through effective management and communication. In this position, the individual will work closely with leadership to help communicate strategy and deliver stellar results that drive operational efficiencies. This role will plan and manage the daily operations of team members to execute defined tasks and processes. The individual in the role must be detailed oriented with strong management, communication, and project leadership skills.
What we’re looking for
- Education: Any bachelor’s or master’s degree
- 8+ years of relevant work and Management Experience
- Proficiency in German Language preferred
- Leadership skills to manage associates and other parties in a matrixed environment
- A self-starter who thrives in a fast-paced environment and has ability to manage and prioritize concurrent work assignments.
- Excellent interpersonal skills to manage relationships and to deal with conflicts in a professional and objective manner.
- Ability to learn new tools and processes quickly and effectively.
How you will thrive and create an impact
- Coach, counsel, and develop operational support associates to achieve departmental enterprise goals and promote operational efficiency.
- Collaborate with the management to identify and arrange needed associate on-boarding training and development.
- Lead cross-functional teams to drive projects and initiatives, ensuring alignment with organizational goals.
- Collaborate with various departments and stakeholders in a matrix environment to achieve business objectives.
- Facilitate effective communication and coordination across different functions to ensure seamless execution of tasks and projects.
- Manage associate workload dashboard and key metrics to support identified tasks.
- Partner with leadership to identify and build knowledge for additional required
- Balance short term and long term needs to ensure the architecture can scale and evolve accordingly.
- Leverages business tools and machine learning technologies to drive innovative solutions for business needs.
- Scale and expand our analytics offerings, skills, and technologies.
- Lead and inspire a team of operational support associates, fostering a positive and collaborative work environment.
- Set clear performance expectations and provide regular feedback to team members to ensure continuous improvement and development.
- Conduct regular team meetings to communicate goals, updates, and address any concerns or challenges.
- Recognize and reward high performance, motivating team members to achieve them
- Resolve conflicts and handle disciplinary actions in a fair and consistent manner.
- Develop and implement strategies to improve team morale and engagement.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
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3rd Party Non-Solicitation Policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.
What We Do
Avantor®, a Fortune 500 company, is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries.
Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve.
Our global footprint enables us to serve more than 225,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries. We set science in motion to create a better world.
More than 13,500 strong, our associates are passionate about our mission to set science in motion to create a better world. We share enthusiasm for innovation, excellence, and achievement. Whether we are collaborating with our customers to advance science or solve multifaceted problems, we help them reach their goals more efficiently and effectively.
Visit our website to learn more about Avantor.
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