Assistant Manager , Key Account Management - Payment & Loyalty

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

• You will be part of an exciting team which manages the relationship of Key Merchants for Payment and Loyalty products.

Get to Know the Role

• You will manage a portfolio of different categories of key merchants, focusing on building lasting relationships and increasing profitability.
• You will pitch marketing campaigns and upsell new products/programs to drive growth among existing and new merchants.
• Additionally, you will assist with business identification, partnerships, account management, execution strategy, and lead projects reporting directly to the Manager, Key Account Management, and work onsite at the Grab Malaysia office.

The Critical Tasks You Will Perform

• You will manage a portfolio of key accounts to foster and grow merchant relationships through engagement at the Manager/Director level.
• You will liaise with merchants on funded promo programs, partnerships, new products, new features, and upselling Paylater by Grab and Loyalty products.
• You will identify issues affecting merchants, including merchant settlement reports and technical issues, and recommend well-thought-out solutions.
• You will conduct Monthly Business Reviews (MBR) with your portfolio of key merchants with the intention to improve our performance and foster stronger collaboration.
• You will analyze data and develop plans to increase revenues/profitability for your portfolio aligned with country targets.
• You will analyze competitor market insights and identify strengths, weaknesses, threats, and opportunities for targeted category management.
• You will work across departments to tailor merchant-specific needs (e.g., integrations, marketing support, reporting).
• You will work with marketing in driving merchant's partnerships and projects, including merchant events, thematic campaigns, and any creative ideas.
• You will guide projects and campaigns, ensuring they remain on track before, during, and after execution, and provide performance reports accordingly.
• You will lead initiatives and convincing stakeholders, ensuring alignment and support for key account strategies.

Qualifications

What Essential Skills You Will Need

• You have 3 years of experience in a client-facing role, including account management, merchant management, sales, business development, partnerships, or an equivalent role.
• Experience in the e-wallet/payment or financial institution industry.
• You have experience establishing communication and engagement with prospects, with the ability to provide comprehensive solutions for varying customer needs while collaborating across internal and external teams such as Marketing, Strategy, Grab Support, Product, and Tech.
• You can think holistically, balancing the needs of merchants and users to drive mutually beneficial outcomes.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.