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As a seasoned practicing Funeral Director, under the guidance of a Location Manager, learn the responsibilities of a Location Manager for the opportunity of career advancement. Assist the Location Manager with the daily operations of a Funeral Home including planning, achieving annual sales revenue and production targets, encourage profitable case volume growth, Profit & Loss (P&L) goals, manage expenses, developing a professional and effective staff, and exceeding client family expectations. Assist and direct the business operations as if it were your own.
JOB RESPONSIBLITIES
Funeral Director
- Arranges and conducts funeral services in accordance with the family’s desires, expectations, and spiritual beliefs.
- Discusses family’s wishes, funeral options, services, products, and pricing with deceased family. Identifies and communicates special veteran or recognition benefits. Executes funeral services contracts and documents in accordance with state and federal laws.
- Through community and non-profit involvement, retains heritage, increases good will, and indirectly increases market share.
- Additional responsibilities associated with Funeral documents, arrangements, services, and post family care.
Location Management
Financial Management
- Work with Location Manager to develop annual business plan and budget as well as financial, production and revenue goals.
- Run reports, analyze, identify trends, and make observations or improvement recommendations to Location Management.
- Understand industry finances, how daily activities affects financial outcomes. May approve expenditures and invoices including overtime.
Operations
- Assist the Location Manager with the day-to-day activities ensuring on-time services that exceed client family expectation. Identify barriers, encourage ideas, and recommend improvements. Assure the location’s operating practices comply with applicable federal & state regulations and Company policies.
- Manage frontline supervisor’s responsibilities, expectations, and accountabilities. Make decisions that support and reinforce the company’s market strategies, values, and goals.
- In absence of the Location Manager, full-fil appropriate daily responsibilities and decision-making.
- Additional responsibilities as requested or assigned.
People Development
- Screen, interview, and assess candidates (internal and external) for hiring or promoting a skilled and effective staff.
- Develop a strong, trusting, and reliable team through influence and leading by example, having indirect responsible for staff. Constructively address issues and provide tangible and appropriate feedback to develop skills and/or close gaps. Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration.
Education, experience & Skills
Education, Certifications, and Licensure
- Applicable state Funeral Director Licensure is required; Technical schooling diploma Funeral Services/ Mortuary Science preferred; Bachelor’s degree in Mortuary Science where required by state law.
Experience
- At least five (5) years industry experience in the applicable discipline with progressively increasing responsibilities with an understanding of industry competitive pricing, demographic patterns, and market competition
- Desire to learn, understand and apply Financial and Business acumen
- Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
Skills
- Proficient in MS Office suite including mail, word, excel, & power point as well as proprietary industry software (HMIS, CarePoint, Becan)
- Environment: Work may be performed both indoors and outdoors regardless of weather conditions; Care Center personnel may have exposure to various chemicals and fluids; cemetery personnel may have exposure to chemicals and equipment.
- Attire: Business attire is required. Personal safety equipment or appropriate attire may be required for cemetery or crematory environment
- Physical Demands: Sitting continuously for multiple hours or standing continuously for multiple hours. Manual dexterity to operate standardized office equipment, telephone, calculator, copier, and computer. Ability to lift up to 50lbs to assist with moving bodies
- Extenuating Schedule: Typically required to work several evenings or weekends each month
- Travel: minimal local
Postal Code: 33913
Category (Portal Searching): Operations
Job Location: US-FL - Fort Myers
Top Skills
What We Do
Service Corporation International (NYSE:SCI), headquartered in Houston, Texas, is North America’s leading provider of death care products and services. As of September 30, 2016, SCI operates 1,531 funeral service locations and 471 cemeteries (including 262 combination locations), which are geographically diversified across 45 states, eight Canadian provinces, the District of Columbia, and Puerto Rico. Through its businesses, SCI markets the Dignity Memorial® brand which offers assurance of quality, value, caring service and exceptional customer satisfaction. In January 2016, SCI was presented with the J.D. Power President’s Award in recognition of an ongoing dedication to service excellence including quality improvement, customer satisfaction and the development of enduring client relationships. For more information about Service Corporation International, please visit www.sci-corp.com. For more information about Dignity Memorial, please visit www.dignitymemorial.com. As used herein, “SCI” or the “Company” refers to Service Corporation International and all of its affiliated companies.
