Assistant Digital Marketing Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A romantic hideaway set in a tropical paradise. A gentle ocean breeze floats up the granite hillside and into your tree-house villa, reminding you to take it slow. Whether it’s just the two of you, or the extended family, spend days lounging by your private pool and playing in the turquoise waters of Petite Anse bay, or find bliss at our hilltop Spa, before a sunset meal on a deserted beach. However paradise might look for you, we guarantee you’ll find it here.



Assistant Digital Marketing Manager

Job Description

Be You:

The Digital Marketing Manager will demonstrate the following key characteristics:

Excellent written and verbal communication skills with a strong sense of quality and creativity.

Effectively communicate messaging in new and innovative newsworthy ways that cause the consumer to take action in a favourable way of our products and services offered.

Highly proactive behaviour and time management skills.

Maintains professional behaviour and decorum in alignment with corporate and property culture and goals.

Master Your Craft:

The Digital Marketing Manager supports the Senior Director of Public Relations and Communications and Assistant Marketing Communications Manager for the Resort’s media relations, internal and external PR and marketing campaigns, social media initiatives, and digital marketing strategies.

Desired Skills and Experience:

3 years’ experience in social media, plus exposure to public relations and/or marketing—preferably in hospitality industry and/or for a luxury brand.

Develops and executes social media content and engagement strategy supporting Resort marketing campaigns and manages the Resort’s social media properties on a daily basis.

Monitors and responds to social media engagements within one business day.

Use of social media calendar on specified platform to schedule and plan outbound content seasonally and monthly in conjunction with Resort campaigns.

Creates engaging strategies to grow fans and followers that also support the PR and marketing goals for the Resort

Produces and submits monthly social media reporting document(s).

Remains up-to-date on new social media platform launches, new features of current platforms, industry trends, and best practices.

Manages relationships with influencers and tastemakers.

Primary monitoring for online reputation management reviews.

Responds personally to all positive reviews on behalf of General Manager or Resort Manager.

Responds personally to all negative reviews and directs them to the appropriate department head or Resort Manager for additional information on an appropriate response. Completes the response within the 48-hour guideline.

Manages online platform to secure rights for relevant user-generated content.

Participates in the evolution and updates of Resort’s website (on desktop and mobile platforms) assets to increase engagement, optimization, and eventual conversion rates for the business.

Manages and updates content on OTA channels and retail partners.

Maintains the Resort’s Image Library and ensures that all online photo and video content, written content, promotions, advertising and other resort materials are in keeping with Four Seasons image and marketing strategy, and reflect the highest level of professionalism in content and presentation.

Assists with property photo shoots and creating content aligned with brand standards

Assists with the design and implementation of digital marketing campaigns.

Assists with Media Site Inspections and Press Trips at the Resort ensuring itineraries are managed via each department and hosted media is welcomed and assisted while on-property.

Responsible for supporting on arranging amenities for visiting journalists, including planning, tracking, assembling, and distribution.

Ensures house charge slips and reservations are provided and made in a timely fashion.

Fluency in English is required.

Experience with graphic design and photography.

Video editing skills are a strong advantage.

Connect with us…Join Our Team

Work on a team that is built on mutual respect, collaboration, and focuses on excellent results. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine's 100 Best Companies to work for since 1998.