Assets Operations Senior Specialist

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission.

Job Description

We’re looking for an Assets Operations Senior Specialist to join our team, focusing on Assets within the Global Products Operations area.

An Assets Operations Senior Specialist's role is to support the Assets product team as a representative of the Payment Operations organization in the United States - to ensure that new and current products, features and processes scale efficiently and securely.

Here’s how you’ll be contributing to the team

• Handle manual recurring tasks that result from customers investing, divesting, or moving funds into different asset products such as stock or interest accounts
• Provide daily support to the stakeholders involved in the launch, maintenance and improvement of products owned by Assets
• Maintain consistent and high level execution of recurring responsibilities within the Assets domain
• Work with Banking, Treasury, product managers and engineers of multiple teams to find solutions and opportunities for process optimization
• Coordinate new products/partners set-up, testing and launches from operational side
• Coordinate central changes - communicate with Payment Operations teams, collaborate with stakeholders in - and outside of the organization (from Finance to Compliance and beyond)
• Own training, communication and documentation of the Assets Operations domain
• Act as the first level escalation point on the cases and crisis level within own area, handling incidents in your area of expertise
• Act as first point of contact for global products in Payments Operations organization as well as Product teams

Qualifications

• You're comfortable handling recurring tasks.
• You are flexible with your working hours to work with teams in different time zones
• You define your priorities according to data and customer needs. Before you start a project you understand what success looks like and track your progress towards this vision
• You enjoy owning your work and leading projects. You focus on accuracy, are independent and pay attention to every detail
• You are humble, self-aware, positive and solution-driven. You admit when things don't go well and share learning with the team
• You understand operational risks and are able to mitigate them proactively
• You’re a great communicator, straight up, clear and honest. You can adapt your communication style to different audiences. You’re able to persuade others and you aren’t afraid to challenge something when you need to
• You enjoy being part of an inspiring team environment where ideas are shared and openness is valued. You’re comfortable and composed when either giving or receiving feedback
• You’re proactive and a great relationship builder, experienced at working closely with external partners as well as product development teams, including product managers and engineers
• Your intellectual curiosity has no limit and this is your guiding light. You have the self-awareness to understand when you don’t know something and the humility to learn
• You have relevant experience working in operations and led cross functional projects that drive efficiency and scaling of manual work

Some extra skills that would be nice to have:

• You have passed the SIE (Securities Industry Essentials) and Series 99 exams. 
• You have payments or finance background 
• You know how to use different processes improvements methodologies 
• You have basic data skills and know where to find the supporting data for your projects
• Experience with SQL, Google Analytics, Looker or similar data visualization tools

Additional Information

• Obtaining the SIE and Series 99 licenses is mandatory for this role, but candidates are not required to have them at the time of application; we will provide study support and exam resources.
• This is a hybrid position located in Austin, Texas and not fully remote. You must be able to commute to the office or open to relocation
• You must already be legally authorized to work in the US, we cannot sponsor Visas for this position
• The salary range for this role is $70,720 annual

Key benefits:

• 🚀 RSU’s in a rapidly growing company
• 💪 An annual self-development budget
• 🩺 Medical, dental, & vision insurance – including HSA and FSA options
• 💝 Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program
• ☀️ 25 days PTO, 15 sick days, 11 bank holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually
• 🏝️ A paid 6-week sabbatical leave after four years
• 👶🏼 18-weeks of paid parental leave, after a year with us
• 💰 401k with up to a 4% employer match
• 🏆 BuiltIn Award winner for Best Places to Work and Best Large Places to Work
• Click here to learn more about the benefits that we offer at Wise

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For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.