Client Service - Operations Service Delivery - Associate

Job Description
At J.P. Morgan, we empower you to grow your career in a global leader in banking and financial services. Join us to leverage your skills in a collaborative environment where your contributions make a difference. Experience career growth and the opportunity to work with a diverse team dedicated to excellence.
As a Client Service - Operations Service Delivery - Associate within Securities Services Operations, you will manage day-to-day client services, ensuring queries are resolved and issues are escalated appropriately. You will play a crucial role in producing and validating financial reports, coordinating client visits, and leading cross-functional teams to address accounting or product-related issues. Your work will directly impact our clients' success and our team's efficiency.
Job Responsibilities

• Produce and validate IFRS-compliant and regulatory reports accurately and on time.
• Take ownership of reporting activities, hub governance, and service change requests.
• Analyze client accounting records and escalate potential issues.
• Coordinate client visits for service reviews and training sessions.
• Lead internal and external parties to resolve accounting or product-related issues.
• Maintain organized records for each client to facilitate query management and audits.
• Support the continuous development of processes and controls within the group.
• Train and develop junior team members.

Required Qualifications, Capabilities, and Skills

• University graduate with a major in Finance or Accounting.
• 6+ years of experience in financial reporting, audit, or fund accounting.
• Strong analytical and problem-solving skills.
• Proficiency in MS Office applications (Excel, VBA, Access, Word).
• Fluency in written and spoken English.
• Professional approach to delivering quality client service.
• Ability to communicate effectively within a small team.
• Willingness to work additional hours during peak reporting times.

Preferred Qualifications, Capabilities, and Skills

• Understanding of security types and their accounting treatment.
• Experience with IFRS/IAS.
• Knowledge of stock market practices and data vendor systems (e.g., Bloomberg).
• Fluency in Japanese is an advantage.
• Highly motivated, execution-driven, and flexible character.
• Strong end-to-end ownership, governance, and risk management skills.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.