Aspen Systems Administrator

Exemption Status:United States of America (Exempt)

$83,426 - $114,712 - $145,997

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

The System Administrator Manages the company’s business information technology applications to support the Aspen Business Unit.  Works closely with department managers, vendors and software development staff.  Coordinates efforts and acts as a liaison between IT software development, the vendor as well as the end user community to ensure an effective working solution is provided.  

 The System Administrator will setup, manage, administer, and optimize Aspen’s business IT systems, computing equipment, applications, services, policy, and procedures to support Aspen’s office and WFH/remote workforce as well as customer and 3rd party partners. This position will also collaborate and work closely with Aspen’s Information Security Team (IST).

Responsibilities

• Setup, manage, administer, and optimize Aspen’s business IT systems, computing equipment, applications, services, policy, and procedures to support Aspen’s local and remote/WFH workforce as well as customer and 3rd party partners.

• In charge of the provisioning, configuration, inventory, tracking, maintenance, troubleshooting, service/repair, and system support of Aspen’s end user computers (laptops), mobile devices, and secure remote access capabilities for all departments, and their specific computing needs.

• In charge of the administration of Aspen’s company domain accounts for employees, including setup, configuration, password management and all security controls and continuous operation & compliance requirements.

• Manage and support a multitude of local, cloud, and SaaS systems, tools, services, and applications to support business operations, IT project management, QA testing and software development. Responsible for the evaluation, review, selection, installation, or configuration of approved software, as well as ongoing management.

• Serves as a member of Aspen’s Information Security Team (IST).

• Work closely with Aspen’s AWS cloud engineering (DevOps) team to implement and manage connectivity, access or other interfaces or integrations as required.

• Work closely with Aspen’s technical support and help desk team to respond and to resolve ticketed requests as required.

• Analyzes business requirements of all departments to determine back-office technology needs; Documents IT protocols to provide proper communication and training for staffs.

• Examples:

o Office physical security and telework security

o Company directory management and everything Office 365/Intune

o Computer and mobile device setup and management (MDM)

o Communication security such as VPN, SFTP, remote access, and secure emails

o Compliance monitoring, enforcement, reporting and incident responses

o Backup and disaster recovery

o Education, training, and security awareness

o New hire onboarding & employee termination procedures

o Off-hour work arrangement or response to urgent IT system needs expected.

Job Qualifications/Skills

Proven professional track record (6+ years) as IT system administrator who is experienced in cloud based, teleworking environments with focus on security controls. Ideal candidate should have extensive experience and prior leading responsibility in setting up, controlling, and managing company employees via Microsoft Office 365 with its full line of service capabilities.

• Experienced in Microsoft Windows based system administration, including configuration, provisioning, maintenance and troubleshooting of hardware and operating system, and support for business software or online services.

Examples:

o Mobile device support and security management (MDM/BYOD)

o Teleconferencing/Video Conferencing (Teams, Zoom, GoToMeeting)

o Productivity software such as Office application suite and Outlook

o Laptop warranty services, workstation, and wireless/networking setup

o System configuration, performance tuning, updates, patching, troubleshooting, and root- cause analysis

o Anti-virus/End-point protection/Encryption/Removal media controls

o TCP/IP Networking & Security/Firewall/Intrusion detection

o Secure remote access, VPN, SFTP, and wireless connectivity

o Backup and restore, disaster recovery

o Phone system administration and support

o Expert experience with Microsoft Office 365, including Intune and autopilot

o Security administration (users, groups, policies)

o Continuous compliance monitoring, enforcement, and reporting

o End point management of device, apps, and tenant administration

o Microsoft Azure active directory/Entra Group policy/SSO/application access

o Microsoft Exchange administration, Secure email, Mail flow

o Experienced in administering, supporting and empowering business users and technical teams in a Cloud based and hybrid (teleworking and co-work space) environment that require high standard of security controls and compliance.

o Excellent verbal, written, and interpersonal communication skills

o Highly organized, detail oriented and documentation skills

o Ability to work independently and take complete ownership of tasks from start to finish

Supervisory Responsibilities        

No supervisory responsibilities.

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).  One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                            

Bachelor's degree (or related combination of education and experience) along with at least 7-9+ years’ “hands-on” IT work experience with programming, working with databases, project and budget management.

Computer Skills - To perform this job successfully, an individual should have knowledge of:

• Microsoft Office Suite (Excel, Word, Access) & Outlook

• Microsoft Exchange

• Zscalar

• Workday

• Tenable.io

• Team Viewer

• Sumo Logic

• Salesforce

Certificates, Licenses, Registrations

MCSE Certification desired

Other Skills and Abilities                                                    

• Must have a good understanding facility security systems (badges, video) access and control

• Ability to prioritize workload effectively and handle multiple projects and requests simultaneously.

• Solid customer service skills to follow up and communicate status on projects

Reasoning Ability                                                    

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Mathematical Skills  

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Competencies                                              

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate.

Work Location

This position is a remote position.

Working Hours

This is an exempt level position requiring one to work the hours needed to get the job done.  Therefore one must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required.  This may be changed from time to time to meet the needs of the business.  Typical core business hours are Monday through Friday from 8:00am to 5:00pm.

Travel - This position may require occasional domestic travel and attendance at various local conferences and meetings.

The Perks:

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego,
California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.

Equal Opportunity Employer, Male/Female/Disabilities/VeteransOSHA/ADA:

To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The above
statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.