About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This position is located in Pune. You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
We are looking for a motivated individual to join our growing Revenue Accounting team as an AR Specialist. In this role, you will play a crucial part in ensuring timely collection of customer balances by coordinating accounts receivable efforts and supporting operational targets.
You will have the opportunity to make a company-wide impact by implementing best practices, resolving outstanding customer balances, and helping us meet our cash flow goals. This role offers hands-on experience in collections while contributing to the financial health of the organization. This role reports to the Collections Manager based out of Austin, Texas.
Here's a closer look at this key role:
- Collections & Cash Application
- Proactively follow up with customers on outstanding invoices via email, phone, and other communication channels.
- Monitor aging reports and prioritize collection efforts based on overdue amounts and risk factors.
- Resolve customer billing inquiries and disputes to facilitate timely payments.
- Process and apply incoming payments to the correct accounts and invoices.
Customer Account Management
- Maintain accurate customer account records, updating payment statuses and documenting collection efforts.
- Establish and maintain strong relationships with customers to reduce delinquency rates.
- Work with internal teams (Sales, Customer Support, Billing) to resolve discrepancies and disputes.
Process Improvement & Compliance
- Identify process inefficiencies and recommend improvements to enhance collections efforts.
- Ensure compliance with company policies and financial regulations.
- Assist in month-end closing by preparing reports and reconciling accounts receivable balances.
Reporting & Analysis
- Generate and analyze aging reports to track overdue accounts and collection performance.
- Provide insights on high-risk accounts and escalate unresolved issues to management.
- Assist in forecasting cash flow based on expected collections.
- BA or BS degree in Finance, Accounting, Business Administration or equivalent experience preferred
- 2 - 4 years of Accounts Receivable or related Finance experience
- Experience with SFDC or similar finance operations applications preferred
- Familiar with customer payment portals such as Ariba and Coupa or similar
- Ability to work independently and efficiently under deadlines and handle unexpected, time-sensitive requests; take ownership in a fast-growing business
- Excellent verbal and written communication skills, collaborative and committed to the success of LogicMonitor; ability to answer inquiries from customers and employees across all departments
- Sharp attention to detail and accuracy, and a dedicated work-ethic
- Curious and avid learner, continuously evolving your understanding of LM, financial best-practices, and SaaS market trends
- Strong critical thinking skills, innovative spirit, and creativity to identify / solve problems and a strong desire to be an impact player at a disruptive technology company. When you encounter an issue, you don’t just solve the problem, you assist in the development of new processes / scalable solutions to prevent the issue in the future
- Confident, passionate, positive and a focus on a strong and rapid career growth with LogicMonitor
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LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Our goal is to ensure an accessible and inclusive experience for every candidate.
If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.
Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.
Top Skills
What the Team is Saying
What We Do
LogicMonitor® offers hybrid observability powered by AI. The company’s SaaS-based platform, LM Envision, enables observability across on-prem and multi-cloud environments. We provide IT and business teams operational visibility and predictability across their technologies and applications to focus less on troubleshooting and more on delivering extraordinary employee and customer experiences. For more information, visit www.logicmonitor.com.
Why Work With Us
We love going to work and think you should too. We are customer-obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other as we expand our global presence and achieve record-breaking success.
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LogicMonitor Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
