Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
Role Summary:
A credit controller collects cash (to hit monthly cash target) and minimize aged debt (which means making sure clients pay on time or as near to it as possible).
To be successful in the role, you are comfortable and willing to make cash collection phone calls as it helps to build client/ sales relationships apart from debt recovery.
About The Role:
- Perform daily collection follow-ups (calls or emails).
- Communicate with customers, inter departmentally and to resolve customer account queries/dispute.
- Perform regular monitoring on customer(s) payment promises to ensure no broken payment promises.
- Ensure all outstanding balance or potential bad debts are being pursued.
- To be acquainted with and to ensure compliance on company collection policy and procedures.
- To highlight or escalate aged open items to reduce DBO.
- Perform in-depth analysis on customer payment behaviors and review it progressively with the Team Lead.
- To follow-up with respective stakeholders to resolve dispute items and improve dispute resolution turnaround time.
- Regular review on >60 days debts with Team Lead to ensure action plan to resolve is in placed and being followed up.
- Prepare weekly and month end reporting.
- Perform ad hoc refund requests.
- Support all SSC expansion/ migration projects and global initiatives (UAT/CR implementation/Empower project).
- Drive collections performance measures/key performance indicators (KPIs).
Qualifications
More About You:
- Candidate must have at least a bachelor’s degree, Professional degree, Finance/Accountancy/Banking or equivalent
- Minimum of 1.5 – 3 years’ experience working in MNC within Credit management/Collection/customer service/sales team in medium or large organizations
- Experience in Oracle application is an added advantage
- Strong communication and interpersonal skills
- Attention to details, methodical, organized, and able to assess and promptly resolve problems.
- Able to set priorities and manage own time to meet deadlines and objectives within SSC team.
Why this role is critical?
Every dollar of a company’s revenue becomes a receivable that must be managed and collected, as cash is any company. The collector then plays an important role to ensure that every invoice billed to clients get converted into collected cash.
Additional Information
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Top Skills
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society.
During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity.
We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime.
For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.
Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.
About Experian:
Bringing data to life requires creativity, passion, flexibility and expertise.
We want you to share in our success. That's why we offer rewards that recognise great performance.
Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career.
Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
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