AppOps, Specialist

AppOps, Specialist

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical virtuosos and high-performance application developers? We want to hear from you.

Reporting to the Leader, AppOps RTR & Overlays, the AppOps Specialist will be responsible for enhancing and optimizing availability, resiliency and performance of Interac’s payment systems and applications. You will lead the day-to-day production support for our critical applications, driving proactive mitigation, automation and scaling, troubleshooting and root cause analysis.

You will proactively diagnose, resolve, and mitigate application problems. You will promptly action and investigate warnings and events, ensuring the uptime, availability and performance of our national payment systems.

You’ll be responsible for:  

• Day to day production support and uptime of production applications and systems ensuring our platforms remain highly available and in accordance with Service Levels and performance parameters.

• Implementing and supporting application changes / releases from development, testing and deployments including automation across environments and preflight, post implementation validations.

• Developing and implementing scalable solutions to reduce manual intervention and streamline the process for application deployments/validations.

• Leading technical post implementation analysis and driving enhancements and improvements within  Development, DevSecOps, AppOps.

• Proactively identify and act on emerging issues and own overall resolution, engaging with technical/business teams ensuring rapid response to arrive at a prompt resolution and remove any customer / business impact.

• Monitoring overall system performance and availability, configuring and optimizing alerts and logging.

• Ensuring the security of our applications by ensuring compliance with security standards across all environments and supporting the elimination of vulnerabilities/threats through proactive detection.

• Participate in Disaster recovery planning, testing and validations and automating processes and procedures to streamline Application activities.

• Optimizing application performance and leveraging performance data, monitoring / diagnostic tools to continuously drive service excellence.

• Creating and maintaining technical and support documentation for our systems (e.g. features and functionality, operations, application support, runbooks)

• Responding to and quickly resolving escalated issues, 24/7 rotating on call production support required.

You bring:  

• A bachelor’s degree in Computer Science, Information Technology, or related field.

• Experience with programming languages (e.g. Java, Spring) and willingness/ability to learn.

• Experience using version control systems, such as Git, for managing codebases and collaboration.

• Experience with scripting e.g. Power Shell, Python, Ansible.

• Experience with microservices and containerization (e.g. Docker).

• Experience with OpenShift Kubernetes

• Experience using tools such as Azure Monitor, Splunk, Dynatrace, ServiceNow.

• A good understanding of Agile development and Agile frameworks (e.g. JIRA, GitHub)

• A good understanding of Service Management processes and operating procedures (Incident Management, Change Management, Problem Management, Event Management, Release Management)

• Excellent written and verbal communication skills and can seamlessly communicate with internal and external stakeholders.

• You are a strong and reliable team player and can engage with all stakeholders in a collaborative team environment.

• You are a proactive and energetic technical specialist, able to quickly learn cutting edge technologies and expand your area of expertise.

• Must be eligible to work for Interac Corp. in Canada in a Full Time Capacity.

Nice to have:

• Experience in software development, software/application support.

• Experience working in Agile squads.

• ITIL Certification.

Interac requires employees to complete a background check that is completed by one of our service providers.  We use this service to complete the following checks:

• Canadian criminal record check;
• Public safety verification;
• Canadian ID cross-check;
• 5-year employment verification;
• Education verification; and
• If applicable, Credit Inquiry and Social Media Check

How we work
We know that exceptional people have great ideas and are passionate about their work.  Our culture encourages excellence and actively rewards contributions with:
Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.
Core Values:  They define us. Living them helps us be the best at what we do.
Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.
Education: To ensure you are the best at what you do we invest in you