About the teamAppointment Specialist is a part-time position in Serbia, alongside our team there is also the original larger team of 200+ people in USA. The task of a Showing Specialist is to receive a brief call from a buyer's agent, enter the time when the house/apartment can be viewed in the web application Appointment Center (AC) (inbound call), and to call the seller's agent or the property owner themselves to confirm viewing appointments (outbound call). Showing Specialists are not expected to sell, market, or troubleshoot online with clients.
About the role
The Appointment specialist is the heartbeat of the company. This position involves extensive telephone interaction, facilitating showings by handling both inbound and outbound calls with real estate agents, homeowners, tenants, home appraisers, and home inspectors.
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Scheduling, rescheduling, confirming, and canceling real estate appointments.
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Facilitate appointments for showings, previews, inspections, appraisals, and BPO’s.
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Update new and existing MLS listing showing instructions, including restrictions and exceptions.
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Solicit instruction updates from listing agents by phone and email to ensure the appointment center has complete updated showing instructions, phone numbers, and lockbox data.
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Answer questions regarding appointment detail.
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Resolve showing issues; make extra calls to include but not limited to handle the missing lockbox, lockbox not working, running late inquiries, resend confirmations, security alarm issues as needed.
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Merge relisted MLS listings with new or multiple MLS’s.
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Support listing agents requiring assistance with email notifications.
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Resend agent website login information.
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.
Who you are
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Great articulation and pronunciation; friendly and outgoing phone voice.
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Excellent verbal and written communication skills
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Must have a great attention to detail and thoroughness in completing tasks.
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Minimum of 6 months customer service experience.
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High School diploma required.
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Required basic computer skills (i.e. typing and navigating between programs/screens to enter data and process information).
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Flexibility in schedule availability to meet company needs.
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Consistently meet 90-135 sec average handle time, and 90% QA score.
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Must be able to maintain a professional appearance and attitude.
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Must be dependable and punctual in attendance.
Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
What We Do
Join our mission to give the people power to unlock life’s next chapter.
Our homes are the heartbeat of our lives, and we believe that finding a home shouldn’t be so hard in today’s always-on world. That’s why we’re reimagining the traditional rules of real estate to make it easier than ever to move from one home to the next.
Our journey began nearly 15 years ago with a handful of employees and one big idea: to make it radically easier for people to move. We began by helping people understand and track their homes with the Zestimate, our proprietary algorithm, and then with advanced technology and valuable connections with real estate professionals. Today, Zillow has become a household name. People are more likely to search for “Zillow” than “real estate,” and our name is often used as a verb.
While other industries have ushered in a new era of convenience, the time for seamless and convenient real estate experience is now. This is our next chapter as a company.
We’re looking for smart, passionate adventurers to join us as we reimagine the real estate transaction and change the way people buy, sell, rent and finance their homes.
