Join InterSystems Managed Services as an Application Support Engineer and help manage mission-critical healthcare platforms like HealthShare and IRIS for Health. You’ll ensure system stability, performance, and uptime across fully managed environments—while solving complex issues, collaborating with technical teams, and supporting our customers with excellence.
In this role you'll be part of a fast-paced, customer-focused team that supports some of the most innovative healthcare platforms in the industry. You’ll have the chance to work with cutting-edge tech, grow your skills, and make a real impact.
Key Responsibilities
- Deploy, monitor, and support InterSystems platforms in production environments.
- Provide Tier 2/3 support, resolve incidents, and lead root cause analysis.
- Use observability tools to detect and address system performance issues.
- Collaborate with engineering and infrastructure teams on fixes and enhancements.
- Manage patches and upgrades with minimal disruption.
- Create clear documentation and contribute to internal knowledge sharing.
- Participate in a 24/7 on-call rotation and respond to critical issues.
- Automate tasks and continuously improve support workflows.
Qualifications
- 5+ years in application support, system administration, or technical ops.
- Strong Linux skills, including Apache and scripting (Shell, Python, ObjectScript).
- Experience with monitoring tools like Grafana, Prometheus, or Splunk.
- Solid understanding of incident management and troubleshooting in production.
- Excellent communication and customer service skills.
- Comfortable in 24/7 support models and on-call rotations.
Additional Preferred Skills:
- Experience with InterSystems HealthShare, IRIS, or Caché.
- Familiarity with cloud platforms (AWS, Azure), containers (Docker, Kubernetes).
- Exposure to healthcare IT or compliance-driven environments (HIPAA, HITRUST).
- Knowledge of DevOps tools (Ansible, Terraform, CI/CD pipelines).
We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
Top Skills
What the Team is Saying
What We Do
InterSystems has been the information engine behind the world's most important applications in healthcare, business and government for over 40 years. Our software products provide advanced data management, integration, and analytics technologies used daily by millions of people in 80+ countries.
Why Work With Us
Because we are a highly profitable, privately-held software company, we place our clients first in everything we do. We value intellectual curiosity and a relentless desire to outperform competitors. With many MIT and Ivy League alumni, along with experienced subject matter experts, you will work with the best of the best.
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InterSystems Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the first 3 or 6 months (experience and role dependent), we ask our employees to work in the office 5 days a week. Once this period is up, they can drop down to 3 days in the office, one of which must be a Monday.
