If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.
PRIMARY FUNCTION:
Responsible for providing application engineering assistance to domestic and international customers. Provides technical support to sales representatives, resellers and customers during the sales process and performs technical sales support at customer sites or on a multiple-site basis. Assists customers to identify their technical specifications and determine what documentation is required to incorporate the organization’s products into customer applications.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Handles incoming calls and electronic mail concerning the following in a timely and professional manner: application and installation inquiries, troubleshooting and any technical issues which may arise
- Continuously listen to customers and build relationships; provide solutions that are personal and tailored to the individual needs of each customer with the goal of enhancing their overall experience with Warren Rupp
- Review pump specifications and project inquiries
- Review content of ECN's and communicate information as applicable
- Processes special and custom construction product requests
- Assists with direct, in-house, and field service seminars
- Supports outside Sales staff and Customer Service Representatives as needed
- Works with other Technical Service Representatives to maintain departmental technical information
- Recommend new product concepts based on direct market feedback
- Assists with reports and projects as they arise
- Maintains departmental logs and reports
- Assist After Sales Support with troubleshooting, installation questions, evaluate returned product for warranty evaluation, generate failure analysis report and repair order.
- Assist or initiate quote activity and follow up with targeted accounts utilizing CRM tool.
OTHER RESPONSIBILITIES:
- Participates in Value Add / Value Engineer (VAVE) activities
- Collects data for predetermined metrics
- Participates in cross training
- All other duties as assigned
COMPETENCIES:
- Customer Focus
- Decision Making
- Quality
- Functional/Technical Skills
- Peer Relationships
- Interpersonal Skills
- Priority Setting
- Timely Decision Making
- Time Management
- Technical Learning
EDUCATION AND/OR EXPERIENCE REQUIREMENTS
Education/Experience:
- Bachelor's degree in engineering or a related field plus a minimum of 3-years of experience in a technical field, or equivalent combination of education and experience
Specific skills, knowledge, and/or licenses:
- Strong technical aptitude
- Strong problem-solving skills
- Excellent verbal and written communication skills
- Knowledge of Microsoft Office applications including Word, Excel, PowerPoint, and Access required
- Pump experience a plus
WORK ENVIRONMENT REQUIREMENTS:
- Ability to move within office and manufacturing complex.
- Regularly required to talk or hear; use hands to finger, handle, or feel; and sit for extended periods of time
- Occasionally required to lift objects up to 40 lbs.
- Occasionally required to stand; walk and reach with hands and arms
- Noise levels are usually quiet, occasionally moderate
- Occasional travel to customers/distributors expected – up to 10%
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [email protected] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
What We Do
IDEX (NYSE: IEX) is a company that has undoubtedly touched your life in some way. In fact, IDEX businesses make thousands of products that are mission-critical components in everyday activities. Chances are the car you’re driving has a BAND-IT® clamp holding your side airbag safely in place. If you were ever in a car accident, a Hurst Jaws of Life® rescue tool may have saved your life. If you or a family member is battling cancer, your doctor may have tested your DNA in a quest to find the best targeted medicine for you. It’s likely your DNA test was run on equipment that contains components made by our growing IDEX Health & Science team.
