Applications Engineer

Company Description

COMPANY OVERVIEW

Transforming the way companies Design, Manufacture, Connect to, and Service their products, EAC Product Development Solutions (EAC) is a complete source for your product development needs. EAC has been an industry leader for over 27 years and our experts help guide companies to achieve their strategic business goals and optimize their technology, systems, people, and processes for long-term success. Our capabilities span the world of Additive Manufacturing/3D printing and the entirety of the manufacturing process from design ideation to product engineering to manufacturing and services in the field.

EAC CULTURE: https://www.eacpds.com/culture/

POSITION OVERVIEW - January 2025 opening

As an Applications Engineer (AE) specializing in PTC software products, you will play a pivotal role in educating and empowering clients through every engagement. This position involves preparing and delivering software demonstrations, and well as providing customer-specific monitoring. Your primary goal is to ensure clients fully realize the value of PTC products, driving successful adoption and overall satisfaction.

Job Description

Responsibilities - Responsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position. 

• Preparing and delivering software demonstrations and providing customer-specific mentoring to enhance clients' knowledge and understanding of the software. 

• Creating a client-centric environment that fosters a logical and comprehensive approach to mastering PTC tools, ultimately improving clients' current state. 

• Helping customers recognize the potential benefits of PTC software, platforms, and processes, thereby driving increased sales of software, services, and training. 

• Run client workshops to both educate the client and identify where and how our solutions could help them improve.

• Offer business strategy guidance to clients, assisting them in identifying the appropriate software and licensing to enhance their current operations or achieve their desired future state. 

• Collaborate closely with the customer experience team and other departments to provide ongoing strategic support and guidance to our top customers. 

• Other duties assigned as company needs dictate. 

Qualifications

An equivalent combination of education, training and experience will be considered. 

• Bachelor’s or Master’s degree in a technical field (Computer Science, MIS, or Engineering) preferred 

• Minimum of 5 years of relevant experience (10 years preferred). 

• Expertise in PLM solutions software and data management. 

• Experience with PTC products, specifically Windchill and CREO preferred. 

• Experience in sales demonstrations, technical education for adults, or working in a technical role at a manufacturer or distributor. 

• Ability to deliver technical information effectively for demonstrations or educational purposes. 

• Must have excellent verbal, written, and interpersonal communication skills. 

• Must have the ability to work with time-sensitive deadlines, multi-task, and meet the project and corporate goals while working in stressful situations. 

• Must possess good organizational skills, be able to work independently with focus and discipline to achieve the customer and company goals. 

• Ability to perform consistently with high collaboration and output. 

Additional Information

COMPENSATION

Base Annual Salary is $81 K for this Full Time Remote position 

Remote Cost Savings Analysis: An employee working remotely with Flexible PTO could potentially save $837 to $1,148 per month compared to working in an office, depending on the specific circumstances such as commute distance, meal habits, and home utility costs. This adds up to an annual savings of $10,044 to $13,776. The largest factors in these savings are the costs of commuting, time savings, and daily meal expenses.

BENEFITS

• Medical and dental insurance
• Employer Paid Short Term Disability
• Flexible PTO (take as you need, no accrual)
• Vision insurance
• Dental Insurance
• 401(k) Plan with Employer match
• Basic Life, AD&D, and Disability Insurance
• Employee Assistance Program
• Paid Holidays
• Eligible for bonuses

Work Environment

Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• Ability to work in a remote environment or in-office.
• Exposed to moderate noise levels.

PHYSICAL ABILITIES

Physical abilities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Light sedentary office work.
• Ability to travel to sites throughout North America as needed.

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.

NOTE TO COLORADO RESIDENTS: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or date of school attendance or graduation. You will not be penalized for redacting or removing this information.

EEO Statement: EAC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.