Job Title: Application Support Engineer / IT Technical Support Specialist
Responsibilities:
- Provide exceptional customer service and technical support to end-users in a timely and efficient manner.
- Provide IT support for Microsoft’s core business applications and operating systems.
- Manage and troubleshoot virtual environments such as Azure, AVDs.
- Manage and prioritize multiple help desk tickets, ensuring timely resolution and communication with end-users.
- Support and maintain IT infrastructure, including hardware and software installations, upgrades, and configurations.
- Assist with the setup, maintenance, and troubleshooting of audio/visual equipment for meetings and presentations.
- Document and track all support requests and resolutions in the help desk system.
- Collaborate with other IT team members to ensure seamless support and knowledge sharing.
- Collaborate within a team and escalate issues when necessary.
- Demonstrate business awareness aligning IT with customer goals.
- Document internal processes and ensure the maintenance of SOPs.
- Stay current with the latest technologies and best practices in IT support and troubleshooting.
- Perform additional ad hoc responsibilities and tasks as required by management, including but not limited to:
o Assisting with special projects and one-off troubleshooting scenarios.
o Providing temporary coverage for other roles or teams in times of need.
o Supporting unique or urgent technical issues outside the normal scope.
Must-Have Skills:|
- Strong customer service skills with a focus on providing a positive end-user
experience.
- 3-5 years of experience in a help desk or technical support role.
- Excellent stress management skills and the ability to work under pressure.
- Experience supporting audio and visual equipment.
- Strong communication skills, both verbal and written.
Why Join Us?
- Opportunity to work with cutting-edge technologies and dynamic environments.
- Collaborative and supportive team culture.
- Professional development and continuous learning opportunities.
- Competitive compensation and benefits package.
Top Skills
What We Do
Hikinex is a company that provides scalable business support.
We specialize on supporting growing businesses. Our HIKINEX agents are found, trained, and promoted to effortlessly integrate into businesses of all sizes. in a diverse number of different industries We are passionate about our clients and strive to provide an unrivaled experience. As a result, our employees are highly trained, our services are fully scalable, and our monthly plans are commitment free. We've invest heavily into our clients, and our processes reflect our commitment to their success. Your team at HIKINEX is dedicated to your success.
Client Engagement, Recruiting Services, Sales Support, Marketing Support, & Back-office Support are mostly of the HIKINEX services
