Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Unified Communication and Collaboration Operations
Good to have skills : Cloud Contact Center Operations, amazon connect
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of the Amazon Connect Contact Center operation. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of system performance and stability.

Roles & Responsibilities:
• Design, develop, and deploy contact center solutions using Amazon Connect.
• Customize and configure AWS Connect to meet the specific requirements of various projects.
• Integrate AWS Connect with other AWS services such as Lambda, DynamoDB, and S3.
• Develop and maintain Interactive Voice Response (IVR) systems and other customer service workflows.
• Implement security best practices to ensure data protection and compliance.
• Troubleshoot and resolve issues related to AWS Connect deployments.
• Collaborate with business stakeholders to gather requirements and translate them into technical specifications.
• Monitor and optimize the performance of AWS Connect solutions.
• Create and maintain documentation for system configurations, processes, and procedures.
• Stay updated with the latest AWS services and best practices.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Amazon Connect Operations.
- Good To Have Skills: Experience with Cloud Contact Center Operations( Amazon Connect).
• Hands-on experience with Amazon Connect, including setup, configuration, and troubleshooting.
• Experience with AWS Lambda, DynamoDB, S3, and other AWS services.
• Knowledge of contact center operations and customer service processes.

Additional Information:
- The candidate should have a minimum of 3 years of experience in Amazon Connect Operations.
- This position is based at our Bengaluru office.
- A 15 years full-time education is required.
Ready to work in shifts including night

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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