- As an Application Support Level 2 specialist, your primary purpose is to ensure the reliable operation and optimal performance of critical applications essential to our organization's success.
- Collaborate closely with Level 1 support, development teams, and other IT stakeholders to address escalated technical issues efficiently. By leveraging your expertise in Java, MySQL, Oracle, PostgreSQL, SQL, UNIX/Linux, Cloud AWS, and IT Service Management (ITSM), you will play a crucial role in resolving incidents promptly, maintaining service levels, and minimizing downtime.
- Provide second-level technical support for applications, handling escalated incidents from Level 1 support and ensuring timely resolution within defined SLAs.
- Utilize SQL queries to analyze and troubleshoot issues in MySQL, Oracle, PostgreSQL databases, performing data fixes and optimizations as necessary.
- Administer and support applications running on UNIX/Linux environments, including shell scripting (e.g., Bash) for automation tasks, log analysis, and system monitoring.
- Configure, monitor, and troubleshoot Cloud AWS services (e.g., EC2, RDS, S3) used for application hosting, storage, and integration.
- Collaborate closely with development teams to escalate and resolve issues requiring code changes or enhancements.
- Implement and adhere to IT Service Management (ITSM) processes such as incident, problem, and change management.
- Document support processes, procedures, and troubleshooting steps to ensure knowledge sharing and training of Level 1 support teams.
- Participate in on-call rotation and handle urgent support requests outside regular business hours when necessary.
- Working experience with Java frameworks such as (J2EE EJB, Spring, Microservices), REST API
- Working experience with microservices framework and containers
- Working experience with AWS Cloud
- Working experience in application support, with a strong command of Java, SQL, MySQL, Oracle, and PostgreSQL databases.
- Proficiency in UNIX/Linux operating systems, including shell scripting (e.g., Bash) for automation and system administration tasks.
- Solid understanding of Cloud AWS services and their application in a business environment, with hands-on experience in configuration and troubleshooting.
- Knowledge of IT Service Management (ITSM) frameworks and practices, such as ITIL.
Top Skills
What We Do
Unison Consulting was launched in Singapore on September 2012, the hub of the financial industry, with innovative visions in the technocratic arena. We are a boutique next-generation Technology Company with strong business-interests in Liquidity risk, Market Risk, Credit Risk and Regulatory Compliance.
Unison provides technology consulting and services to implement Risk Management and Risk Analytics System for Financial Institutions. Our services suite comprises of Techno-Functional consulting, systems integration, Business Intelligence, information management, and custom development of IT solutions, plus project management expertise for financial institutions.
We have expertise in latest cutting edge technology to achieve better total cost of ownership. Through our qualified professionals, we assist you drive your unique risk management strategies, whether that means efficient monitoring, improving risk appetite of the financial institutions, complying with regulations, or capturing growth opportunities through innovation, this is what maximizes your decision taking potential. At Unison Consulting, we view clients as partners, and our success is only measured by the success of our partners. So we put it all on the table in order to exceed expectations.
Our staff consists of young, energetic and innovative consultants who are never afraid to challenge the conventions and push the boundaries in an effort to help our clients. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field
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