ABOUT US
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
What to expect:
- Provide support through phone and web-case to answer inquiries and resolve technical problems.
- Work with customers to establish the root cause of problems.
- Generate knowledge articles and participate during specifications definition to increase supportability, usability of products and decrease product complexity.
- Provide support to wider divisions within the company by providing product presentations and demos.
- Update and control the quality of internal training material, problem management procedures and on-line documented solutions.
- Participate in service and products improvement projects and drive projects.
What will make you successful?
- Willingness to work in shifts, weekends, weekdays and/or on-call supporting APAC, EMEA and AM customers.
- Degree in any IT discipline or Engineering with IT as major or equivalent.
- Excellent communication skills, fluency in English written and spoken.
- Profound attention to details, strong analytical and troubleshooting skills to support critical applications and services.
- Strong drive to solve problems - cherishes achievements by solving unique and complex problems.
- A desire to learn and progress through our extensive product range and service offering.
- Great teammate, willing to work in a multicultural environment.
- Autonomous, driven, self-aware, flexible, and open-minded, with strong ability to quickly adapt and respond to changes (AGILE).
- Having customer-service mind-set, as placing our customer at the centre of attention is the heart of customer experience.
Required Experience:
- In a technical customer support operation environment, experience in Financial Services and Banking systems would be an asset.
- Foundational knowledge in various Operating Systems (Windows, Unix, or Linux) adds advantage.
- Beginner knowledge in Networking protocol (TCP/IP (such as NAT, routing), Routers, VPN and Firewalls).
- Ability to work independently and stress resistant due to business criticality and time constraint.
You will have an edge if you have:
- Technical certifications or proven skills in any of the following fields:
- Familiarity with Swift Interfaces, Products and Services will be an asset (SwiftNet, Alliance platform, Swift's messaging solutions) - as you are encouraged to develop knowledge.
- Swift Products - Alliance Access, Gateway, Lite2, Cloud is a plus point.
- In Cloud technology and Connectivity solutions would be an added advantage.
What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.
Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.
What We Do
SWIFT is a global member-owned cooperative and the world’s leading provider of secure financial messaging services.
We provide our community with a platform for messaging and standards for communicating, and we offer products and services to facilitate access and integration, identification, analysis and regulatory compliance.
Our messaging platform, products and services connect more than 11,000 banking and securities organisations, market infrastructures and corporate customers in more than 200 countries and territories.
SWIFT also brings the financial community together – at global, regional and local levels – to shape market practice, define standards and debate issues of mutual interest or concern.
For more information, visit www.swift.com or follow us on Twitter: @swiftcommunity
