Application Support Engineer

Posting TitleApplication Support Engineer

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LocationCO - Golden

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Position TypeRegular

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Hours Per Week40

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Working at NREL

Join a team of world-class scientists, engineers, and visionaries dedicated to shaping the world’s energy future through cutting-edge research and innovation. From our vision to our NREL community, we are unique in the research community. We are focused on impact. From our work in basic sciences to systems engineering, analysis, demonstration, and deployment, we are focused on solving market-relevant problems that result in advanced, secure, reliable, and affordable energy systems. We are trusted clean energy leaders, developing cost-saving solutions that make U.S. industries more competitive, and support job creation and economic growth across rural and urban communities.

At NREL, we offer a unique, mission-driven work environment with cutting-edge facilities and multidisciplinary research teams. NREL's environment offers strong partnerships with industry, academia, and other national laboratories, as well as professional development opportunities and a competitive benefits package for employees.

Learn about NREL’s critical objectives: NREL's Mission and Vision.

Job Description

NREL is currently seeking an Application Support Engineer on the ITS Enterprise Engineering and Support team.  This role will provide a mix of application support and DBA duties to maintain, optimize, and ensure the high availability of our production systems.  As an Application Support Engineer, you will play a critical role in addressing complex technical issues, enhancing system reliability, and continuously improving our software deployment process.

Responsibilities:

• Provide 2nd and 3rd-line support for production applications, resolving issues related to performance, functionality, and integration.
• Serves as an Application Engineering and Support advocate to ITS teams and Application Functional Administrators.
• Monitor and troubleshoot production systems to ensure high availability and reliability.
• Automate repetitive tasks to improve efficiency and reduce errors.
• Develop scripts and automation to detect issues proactively and resolve them before they impact users.
• Install, maintain, and upgrade applications (COTS) to remain compliant with cyber vulnerabilities.
• Conduct root-cause analysis for recurring issues and implement long-term solutions.
• Contribute to security and compliance initiatives, ensuring infrastructure adheres to best practices.
• Work with cross-functional teams, including development, quality assurance, and DevOps teams, to optimize application support and deployment processes.
• Provide feedback and guidance to improve application code quality, deployment processes, and documentation.
• Document troubleshooting processes, incident resolutions, and knowledge sharing to enhance the skills of other team members.
• Diagnose, troubleshoot, and resolve application issues raised by internal teams and clients, ensuring swift resolution and minimal downtime.

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Basic QualificationsRelevant Bachelor's Degree and 9 or more years of experience or equivalent relevant education/experience. Or, relevant Master's Degree and 7 or more years of experience or equivalent relevant education/experience. Or, relevant PhD and 4 or more years of experience or equivalent relevant education/experience. Applies extensive IS expertise in specific field and has full knowledge of related disciplines. Evaluates new hardware, software, systems tools and applications and makes procurement recommendations. Excellent leadership and project management skills. Skilled in analytical techniques, practices and problem solving. Extensive programming and architecture abilities with various computer software programs and information systems.

* Must meet educational requirements prior to employment start date.

Additional Required Qualifications

• Familiarity with database management for application setup, troubleshooting and performance optimization.
• Familiarity with observability and monitoring APM tools.
• Strong problem-solving skills.
• Proficient understanding of application system architectures.
• Experience with SQL (structured query language).

Preferred Qualifications

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Job Application Submission Window

The anticipated closing window for application submission is up to 30 days and may be extended as needed.

Annual Salary Range (based on full-time 40 hours per week)Job Profile: IT Professional IV / Annual Salary Range: $97,800 - $176,000

NREL takes into consideration a candidate’s education, training, and experience, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Colorado Equal Pay for Equal Work Act, a potential new employee’s salary history will not be used in compensation decisions.

Benefits SummaryBenefits include medical, dental, and vision insurance; short*- and long-term disability insurance; pension benefits*; 403(b) Employee Savings Plan with employer match*; life and accidental death and dismemberment (AD&D) insurance; personal time off (PTO) and sick leave; paid holidays; and tuition reimbursement*. NREL employees may be eligible for, but are not guaranteed, performance-, merit-, and achievement- based awards that include a monetary component. Some positions may be eligible for relocation expense reimbursement. Limited-term positions are not eligible for long-term disability or tuition reimbursement.

* Based on eligibility rules

Badging RequirementNREL is subject to Department of Energy (DOE) access restrictions. All employees must also be able to obtain and maintain a federal Personal Identity Verification (PIV) card as required by Homeland Security Presidential Directive 12 (HSPD-12), which includes a favorable background investigation.Drug Free Workplace

NREL is committed to maintaining a drug-free workplace in accordance with the federal Drug-Free Workplace Act and complies with federal laws prohibiting the possession and use of illegal drugs. Under federal law, marijuana remains an illegal drug.

If you are offered employment at NREL, you must pass a pre-employment drug test prior to commencing employment. Unless prohibited by state or local law, the pre-employment drug test will include marijuana. If you test positive on the pre-employment drug test, your offer of employment may be withdrawn.

Submission Guidelines

Please note that in order to be considered an applicant for any position at NREL you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.

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EEO Policy

NREL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard basis of age (40 and over), color, disability, gender identity, genetic information, marital status, domestic partner status, military or veteran status, national origin/ancestry, race, religion, creed, sex (including pregnancy, childbirth, breastfeeding), sexual orientation, and any other applicable status protected by federal, state, or local laws.

EEO is the Law | Pay Transparency Nondiscrimination | Reasonable Accommodations

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