Application Support Engineer (Portfolio Companies)

Company Description

IGT 1 Outsourcing Lanka (Private) Limited, hereafter referred to as ‘IGT 1 Lanka’, is a Port City registered offshore company owned by three of the largest private equity companies, and a sister company of the largest Sri Lanka technology company, IFS.

We are committed to reinventing company success via offshore growth, expansion, diversity, and an unwavering pursuit of quality. As a leading provider of technology and employee offshore services, we help organizations all over the world navigate the complexities of the modern business environment. Our goal is to provide our customers with an operation that maximize operations, spur growth, allows them to develop and deliver world-class SaaS platforms, and create long-term value.

At IGT1 Lanka we believe that our people are the key to our collective success. We have developed a workplace culture that promotes diversity, teamwork, and ongoing education. We are presently a team of 300+ employees with a plan to double this capacity in the next 12 months.

As such, we are always on the lookout for talented individuals who share our passion for innovation and excellence. Joining IGT1 Lanka means becoming part of a forward-thinking organization that is shaping the future of business within the vibrant new Port City. Together, we can drive change, push boundaries, and build a smarter, more connected world through our offshore operation.

Job Description

About Us:
Billtrust makes it easier for B2B companies to get paid. We’ve been the leading innovator in AR automation for nearly two decades and continue accelerating. Our customers span 40+ industries, and we lead with double digit market share in many of the industries we serve. We provide automated order-to-cash solutions that meet diverse buyer requirements and speed cash application through tailored invoice delivery, secure multi-channel payment enablement and intelligent matching and payment posting. Our unparalleled expertise in AR informs everything that we do. No one is better positioned to understand and solve for the needs of every individual AR department. We innovate by pushing automation into new areas like our supplier-driven payments network, automated invoice delivery into AP portals and our automated credit application process. We drive results by helping our customers increase electronic adoption of invoices and payments and widening technology bottlenecks. Amazing customer experiences are possible with our connected solutions. We give our customers the power to conduct business unencumbered by manual interactions.

Position Overview:
You will be responsible for the development of data mapping and logic to extract data from client files, as well as the task of designing customer bill templates to meet client requirements. You will be involved with new builds, enhancements, and complex issue resolution. As an Application Support Engineer, you will have the opportunity to be a key technical partner for new client implementations as well as modifications for existing clients.

Key Responsibilities:

• Develop solutions with a focus on efficiency and repeatability to improve turnaround time and the quality of the team’s output.
• Write Groovy scripts to parse and apply business logic to client data.
• Design and develop templates for the layout of client bills.
• Write custom reports and perform data manipulation through SQL scripts.
• Perform analysis and resolve assigned cases in a timely and high-quality manner.
• Collaborate with Project Managers to analyze and clarify requirements.
• Contribute to the knowledge management repository.
• Recommend best practices, answer questions regarding feasibility issues, and serve as a subject matter expert on mapping and templating to support Client Services, Professional Services, Sales, Business Development, and Marketing.
• Function as the "go-to" person for more complex and/or client-sensitive mapping/templating projects and issues.
• Identify opportunities to improve processes, automation, and tools within the Application Support team.

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, or a similar field (or equivalent experience).
• A demonstrated ability to develop scripts in Python, Java, HTML, CSS, and JavaScript (or a similar scripting language)
• 3+ years of relevant experience in a fast-paced, product-centric environment is ideal.
• Ability to perform data analysis and develop SQL database queries, along with an understanding of RDBMS such as MySQL.
• Unix/Linux experience.
• Exposure to a Network Operations Center.
• User Interface (UI) development experience and report writing experience.
• Energy, creativity, attention to detail, and an ability to learn quickly.
• Experience with storage file systems/Network Attached Storage (NAS).
• Effective communication skills with cross-functional and distributed teams.
• Working knowledge of GMC/Quadient Inspire or Adobe InDesign is a plus.
• Prior experience with Agile/Kanban methodologies.
• Ability to work in the EU shift.

Additional Information

We believe that coming together as a community, in person, is important to innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working (our own amazing spaces or those of our partners and customers) to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.