Company Description
SBS is a global financial technology company that’s helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 5,000 employees in 50 offices, SBS is recognised as a Top 10 European Fintech company by IDC and as a leader in Omdia’s Universe: Digital Banking Platforms.
Job Description
🗺️ Location: Durham
📃 Fulltime, permanent
💰 Circa £35,000
🏢 Hybrid: Minimum of 2 days in the office per week
Are you passionate about solving complex technical challenges and supporting cutting-edge applications in a dynamic, customer-facing environment? We’re looking for a proactive and analytical Application Support Analyst to join our collaborative support team.
In this role, you’ll play a key part in ensuring the smooth operation of business-critical software used by banks and financial institutions. You’ll use your technical expertise to investigate, resolve, and prevent application issues, working with everything from SQL databases to containerised infrastructure.
What you’ll be doing:
- Investigating, re-creating, and analysing incidents to identify root causes and propose both short-term fixes and long-term improvements.
- Enhancing first-level resolution rates by following and contributing to robust support procedures.
- Escalating complex issues to appropriate internal experts while maintaining ownership and visibility.
- Collaborating regularly with customers, third-party vendors, and internal software teams to ensure effective incident management.
- Contributing to continuous improvement initiatives, suggesting workarounds and fixes to restore normal service efficiently.
- Growing your knowledge of our applications, banking processes, and support tools through technical and functional training.
Please note: successful applicants will be required to apply for SC (Security Check) clearance, so must have resided in the UK for a minimum of five years.
Qualifications
What are we looking for?
- A degree or Master’s in Computer Science, Engineering or a related field, with 1–3 years of relevant experience.
- Strong problem-solving skills with a logical, analytical mindset.
- Excellent communication skills, able to explain technical issues to both technical and non-technical stakeholders.
- Proficiency in SQL and MongoDB.
- Solid understanding of Java and its use in backend systems.
- Experience working with modern DevOps tools and environments, including: AWS, Docker, Kubernetes, Istio, Git
Additional Information
We’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks. Here’s a snapshot of the benefits you'll enjoy as part of our team:
- Competitive salary: Circa £35,000
- Health & Wellbeing: Private Medical Insurance, Health Cash Plan, Dental Insurance, Eye Care Vouchers, Flu Vaccinations
- Finance & Protection: Life Assurance, Critical Illness Cover, Pension Plan, Long Service Awards, Payroll Giving, Fleet car provider
- Leisure & Lifestyle: Cycle to Work Scheme, Holiday Trading, Travel Insurance
As part of our hiring process, new employees will be required to pass a confidential consumer credit check and DBS check. This is a straightforward credit check for CCJ's, bankruptcy and a criminal record check; however, if you wish to know more about what is or is not acceptable, please ask our recruitment team.
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
Top Skills
What We Do
Sopra Steria, a major Tech player in Europe with 56,000 employees in nearly 30 countries, is recognised for its consulting, digital services and software development. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2023, the Group generated revenues of €5.8 billion.
The world is how we shape it
