Application Support Analyst

Take the clearer route to smart career growth. At clearer.io, we’re reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is straightforward yet powerful: to empower our partners with solutions that streamline their operations, foster customer trust, and drive sustainable growth. We’re not just about technology—we’re about making eCommerce smarter, simpler, and more impactful, delivering solutions that inspire confidence and create real results.

With fresh investment and rapid growth, this is the perfect time to join our journey. When you become part of clearer.io, you step into a role where your work truly matters. Here, you’ll have the opportunity to own your projects, drive outcomes, and make an impact within a supportive, diverse team of professionals dedicated to customer success. We value clarity, results, and a customer-centric approach that keeps us focused on delivering real value to our partners every step of the way.

If you’re ready to cut through the clutter and focus on what really matters in a dynamic eCommerce landscape, clearer.io is the place to grow, lead, and shape the future of online retail. Join us, and be part of a team that’s committed to making eCommerce clearer, more efficient, and more rewarding for everyone.

Your Impact: 

At Clearer.io, our Application Support Analysts are a critical part of our future success. We take our customer's success very seriously indeed. Our mission is to provide exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills and to consistently meet and exceed customer expectations as a result. You'll have an exciting opportunity to work in the Leicester office to shape and establish processes that support our global support teams. In this capacity, you'll be the product expert for Clearer.io and play a crucial role in providing technical support to both our internal teams and customers. Your technical acumen and customer-oriented approach are highly valued in our fast-paced startup environment. 

What you’ll do:

• Gain deep expertise in the Clearer.io platform and products.
• Provide customer support via email, chat, and video calls, resolving issues effectively.
• Collaborate with specialists and engineering to prioritize and resolve customer requests.
• Conduct training sessions for team development and onboarding.
• Develop technical solutions and communicate with customers via email, web, and phone.
• Work with Sales & Success to support enterprise clients, ensuring smooth configurations and account setups.
• Offer clear guidance to both technical and non-technical users.
• Diagnose and resolve software issues, including escalated complaints.
• Document and submit bug reports and feature requests based on customer feedback.
• Continuously improve documentation and resolution processes with the product team.

What you’ll need:

• A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
• Passionate about creative problem solving for customers and end users 
• Self-motivated, organised and eager to learn and thrive in a collaborative environment 
• Capable of adapting quickly to changing priorities 
• Experience with - APIs, Email marketing platforms and E-Commerce platforms.

Why clearer.io?

• Customers at the heart: We make our customers the stars of our show and help them thrive. When they grow, so do we. We obsess over their needs so we can dream big on their behalf.
• Purposeful progress: We harness our ingenuity to keep leveling up and growing stronger. We take initiative, think boldly, and don’t settle for the status quo. Every risk teaches us something new.
• Endless innovation: We take action, refine our work, and drive meaningful growth for each other and our customers. Humble in our pursuit, we continuously seek to improve. We ask ‘How can we help?’ striving always to make a meaningful
• Always open: With transparency we simplify the complex, collaborate globally and empower everyone. We believe openness in our communication—with customers, partners, and team members—is essential for building strong relationships.
• Clear Benefits: Private Medical Insurance 




Be a part of clearer.io—where your expertise fuels real change in eCommerce. Come and join us- it’s clear we’re the place to be!