Take the clearer route to smart career growth. At clearer.io, we’re reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is straightforward yet powerful: to empower our partners with solutions that streamline their operations, foster customer trust, and drive sustainable growth. We’re not just about technology—we’re about making eCommerce smarter, simpler, and more impactful, delivering solutions that inspire confidence and create real results.
With fresh investment and rapid growth, this is the perfect time to join our journey. When you become part of clearer.io, you step into a role where your work truly matters. Here, you’ll have the opportunity to own your projects, drive outcomes, and make an impact within a supportive, diverse team of professionals dedicated to customer success. We value clarity, results, and a customer-centric approach that keeps us focused on delivering real value to our partners every step of the way.
If you’re ready to cut through the clutter and focus on what really matters in a dynamic eCommerce landscape, clearer.io is the place to grow, lead, and shape the future of online retail. Join us, and be part of a team that’s committed to making eCommerce clearer, more efficient, and more rewarding for everyone.
Your Impact
Are you ready to launch your career in technology and eCommerce? At Clearer.io, our application support analysts play a vital role in ensuring customer success. Based in Leicester City Centre, this role is perfect for those starting out or looking to turn their passion for technology into a thriving career in eCommerce.
To succeed in this role, you must have advanced-level German proficiency to effectively support our German-speaking customers. You'll provide essential support to high-value customers and agencies, contribute to shaping global support processes, and build strong relationships while mastering our suite of apps.
What you’ll do:
- Customer-Centric Support - Partner with customers and agencies to resolve technical issues across email, chat, and phone, delivering outstanding service.
- Collaborative Problem-Solving -Work closely with colleagues and developers to resolve customer requests efficiently, ensuring smooth feedback and support.
- Innovative Solutions -Develop tailored solutions to customer challenges, leveraging communication skills and coordinating with cross-functional teams like support, sales, and partnerships.
- Trusted Advisor -Foster strong relationships with customers, offering professional and reliable support that exceeds expectations.
- Actionable Insights- Log issues and feature requests based on customer feedback, contributing to product innovation and improvement.
- Master the Platform -With guidance and development, grow into an expert on the clearer.io product suite, capable of providing exceptional support and guidance.
What You’ll Bring:
- Fluency in German and English to an advanced level, with the ability to explain technical concepts in both languages
- Strong communication skills, with the ability to write and speak clearly across various channels.
- Enthusiasm for learning and working with eCommerce technologies like Shopify and Klaviyo.
- A foundational understanding of HTML, CSS, and JavaScript, or a keen interest in developing these skills.
- German and English to an advanced level, with the ability to explain technical concepts in both languages.
- A proactive, organized, and personable approach to helping customers feel confident and supported.A desire to learn, thrive in a fast-paced environment, and adapt to changing priorities.
- Creativity and passion for solving challenges while keeping customer needs front and center.
Why Clearer.io?
- Customers at the heart: We make our customers the stars of our show and help them thrive. When they grow, so do we. We obsess over their needs so we can dream big on their behalf.
- Purposeful progress: We harness our ingenuity to keep leveling up and growing stronger. We take initiative, think boldly, and don’t settle for the status quo. Every risk teaches us something new.
- Endless innovation: We take action, refine our work, and drive meaningful growth for each other and our customers. Humble in our pursuit, we continuously seek to improve. We ask ‘How can we help?’ striving always to make a meaningful
- Always open: With transparency we simplify the complex, collaborate globally and empower everyone. We believe openness in our communication—with customers, partners, and team members—is essential for building strong relationships.
Be a part of clearer.io—where your expertise fuels real change in eCommerce. Come and join us- it’s clear we’re the place to be!
Top Skills
What We Do
At Clearer.io, we’re on a mission to simplify and supercharge ecommerce success. Formerly known as AppHub, we’ve evolved our identity to better reflect our commitment to clear, fast, and impactful solutions for growing online businesses.
We provide cutting-edge tools designed to optimize the entire shopping journey, from customer acquisition to conversion and beyond. By empowering ecommerce brands with user-friendly technology, actionable insights, and dedicated support, we help businesses streamline their operations and grow with confidence.
Our vision is straightforward: make ecommerce tools that are powerful yet simple, flexible yet reliable. We’re here to make things clearer—so businesses can focus on what they do best: delivering great products and experiences to their customers.
Let’s build a brighter future for ecommerce, together
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