Key Responsibilities
- Taking the day-to-day support responsibility for both in-house and third-party applications using a service desk.
- Configure, maintain, update and support these applications.
- Act as an immediate source of reference and support for both the end users and the platform developers, sharing knowledge and promoting collaboration where possible.
- Author and maintain application, process and user documentation, enabling knowledge sharing amongst the Technology team and the wider business. Assist in conducting training sessions to develop the skills of team members and help colleagues fully benefit from the applications they use. Support a team of Super Users of the applications in supporting business users.
- Managing requests and issues assigned to the ticket queue, ensuring major incidents are prioritised.
- Identifying and recording underlying problems from recurring incidents and major incidents.
- Managing customer expectations by providing updates for resolution of problems or delivery of requirements.
Qualifications
- Ideally, you’ll have:
- A good level of software & application support experience using service ticket applications e.g. JIRA, ServiceNow, FreshDesk.
- A good understanding of how applications are promoted from development into production and the key risk points impacting an application
- Some experience of programming languages (e.g. PHP, JavaScript, Python) as well as writing database queries would be an advantage but not essential
- Knowledge/experience of Agile frameworks also a plus.
Ideal Candidate
- A generalist with experience supporting across a wide range of web-based platforms. Possibly a junior web manager looking to expand their skillset.
Top Skills
What We Do
dmg events is a leading organizer of face-to-face events and publisher of trade magazines and information services. Our aim is to create dynamic marketplaces to connect businesses with the right communities to accelerate their growth in today’s rapidly evolving landscape.
With a presence in over 25 countries and organizing more than 80 events each year, dmg events is a global leader in the industry. Attracting over 425,000 attendees and delegates annually, we organize events in the construction, hospitality, interiors & design, energy, coatings, entertainment, and transportation sectors.
To better serve our customers, dmg events has offices in 10 countries, including Saudi Arabia, the UAE, Egypt, South Africa, the UK, Canada, and Singapore. By being on the ground, we can better understand market needs and nurture relationships to create unforgettable experiences for our attendees. Our flagship events including the Big 5 Global, The Hotel Show, INDEX, ADIPEC and Gastech.
Founded in 1989, dmg events is a wholly owned subsidiary of the Daily Mail and General Trust plc (DMGT, www.dmgt.co.uk).
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