Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
We are looking for Application Support Analyst to join our Data Quality team and provide technical competence in mainframe and distributed technologies and will also help resolve incidents reported by Experian's customers. Reporting into Application Support Team Manager, you will ensure that issue resolution is provided for the majority of issues raised daily, operational activities are performed, and all within defined service levels.
You're probably wondering what you'll do:
- Be champion of tools within the team and role models best practice;
- Respond to incidents and Operational activities ensuring work is prioritized following Service Level Agreements;
- Escalate issues to initiate further investigation and ensure Service Levels are met;
- Identify opportunities for service/process improvements and implements change;
- Work and collaborate across the wider communities, and amongst other departments to provide service improvements to our customers;
- Deliver great clients and consumers service and try to exceed client / consumer expectations;
- Identify risks and make recommendation to mitigate these.
- Understand specific regulatory obligations and company procedures.
Qualifications
What you'll bring?
- 2+ years of experience as a Technical Support Engineer, Application Support Engineer or similar;
- Practical experience of ITIL processes for Incident and Problem management
- Knowledge and practical experience of one or more technologies (Monitoring tools, Networking, Firewall, Windows Server, Linux, Oracle SQL, IIS, Apache, XML, JSON, Bash, PowerShell and Tooling - on an advanced/expert level);
- Experience analyzing problems and identifying/communicate root cause;
- Have sound and practical experience in one or many technology platforms;
- Explain technical information to a non-technical audience;
- Technical knowledge and practical experience of computing technologies;
- Troubleshoot skills;
- Inductive and verbal reasoning.
Additional Information
What you will get:
- Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
- Social benefits package including life insurance, food vouchers, additional health insurance for you and a family member, monthly flex allowance including internet bill coverage, sick leave allowance, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many more!
- Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in social responsibility events.
- Opportunity for flexible working hours and home office.
- Personal Development - career pathways for professional growth supported by learning and development programmes and unlimited access to online educational training courses, learning materials & books.
Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Top Skills
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society.
During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity.
We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime.
For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.
Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.
About Experian:
Bringing data to life requires creativity, passion, flexibility and expertise.
We want you to share in our success. That's why we offer rewards that recognise great performance.
Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career.
Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
