Application Support Analyst - DASH

The Role:

DASH is currently looking for an Application Support Analyst to join our team. DASH is a fast-paced Financial Technology service provider, and the Application Support Analyst will be an integral part in ensuring the smooth operation of various software applications within the organization. This role involves providing technical support to users and collaborating with all DASH teams to implement solutions and establish automation. 

Key Responsibilities:

• Proactive monitoring of DASH's FIX routing platforms, DASH OMS trading platform and other proprietary applications using internal monitoring and support tools, raw FIX logs and application logs.
• Troubleshooting of FIX routing related and other production issues.
• Collaboration with Sales, Trading Operations, Compliance, Technology Development, Technical Operations, and Network Operations teams.
• Providing technical guidance and customer service for DASH's suite electronic trading products and services.
• Composition and maintenance of technical support documentation.
• Operational Excellence and Best Practices.

Required Skills, Experience, and Qualifications:

• Customer focus
• Systematic approach to problem solving
• Detail-oriented and results-driven
• Strong organization and time management skills, multitasking
• Strong written and verbal communications skills
• Initiative and self-motivation 
• Minimum 1 year of Application Support, Trading Operations or Integration/Technical Analyst in the financial technology industry
• Bachelor Degree
• Fluency in FIX 4.2 protocol (and higher versions) preferred
• Knowledge of US Financial Markets, Trading Instruments, and Trading Principles
• Asset Knowledge: U.S. Listed Equities and Options
• Experience with software development lifecycle and agile methodology
• Experience with composition of technical documentation
• Linux/ UNIX, Windows Server, SQL, XML, scripting languages

Required Education:

• Bachelor's degree 

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About us:

We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.

• Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.

• Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.

ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe. Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.

ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.

ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.

Learn more at iongroup.com.