Application Specialist

Application Specialist - Healthcare

As a specialist in HIS applications, you will play a key role in the implementation, configuration, and support of Hospital Information Systems (HIS). Collaborating with healthcare professionals, IT teams, and end users, you will ensure efficient use of HIS applications to improve patient care, workflow, and operational excellence.

You will become a product expert, advising clients on the best solutions and guiding them to implement the standard solution effectively. Your role includes minimizing client-specific work, staying up-to-date with product developments, and liaising with various departments.

The position requires regular client site visits and potential travel for up to five days a week. You will follow the latest version of the ARIES Implementation Methodology, updated periodically as part of a continuous improvement culture.

Key Responsibilities
The Application Specialist will act in accordance with the latest version of InterSystems' Implementation Methodology: ARIES, which will be periodically updated as part of our continuous improvement culture.
The application specialist will be responsible for the following:

Discovery

• Review proposal and bidding documentation, analyze client processes, identify needs and pain points, and present proposed solutions to clients.

Launch

• Advise clients on how adopting InterSystems' solution can improve their processes and propose solutions by mapping existing product components, minimizing deviations from standard product lines.

Configuration

• Set up client configurations, create validation scripts, and participate in system and data validation. Address client issues, document incidents, and collaborate on applying fixes. Produce high-quality project documentation.

Adoption

• Participate in Go Live simulations, prepare training materials, conduct individual and group training, and support clients during go-live.

Maintenance

• Collaborate with departments to resolve issues, hand over to support, analyze lessons learned, optimize HIS applications, and work on updates, patches, and new features.

Ongoing Responsibilities

• Analyze client processes, advise on adopting InterSystems' solution, support colleagues, maintain consistent documentation, and study new features in TrakCare. Ensure proper data collection and manage configuration changes.

Competencies, Experience, and Requirements

Essential

• At least 3 years of experience in the healthcare industry with solid knowledge of workflows, standards, and regulatory requirements in both public and private healthcare sectors.
• Proven experience in implementing and supporting hospital information systems.
• Proficiency in HIS applications, including customization and configuration.
• Excellent communication and interpersonal skills to collaborate effectively with various stakeholders.
• Analytical mindset with the ability to identify and resolve technical issues.
• Experience in end-user training and providing ongoing support.
• Knowledge of data management, security, and confidentiality considerations in healthcare.

Desirable

• Experience in communicating with key stakeholders at different levels within healthcare organizations, both public and/or private sector companies.
• Experience in implementing IT solutions.
• Experience in customer-facing IT services.
• Previous experience as an application specialist or in configuring hospital information systems.
• Previous experience in change management.
• Certification in relevant HIS applications or health informatics.
• Familiarity with industry standards such as HL7 and FHIR.
• Management skills to coordinate HIS implementation activities.
• Knowledge of emerging trends and technologies in healthcare IT.

Education and Training

Desirable

• University degree in healthcare professions or Computer Engineering.
• Training in healh informatics.
• Proficiency in English.
• Valid American or Canadian visa.