Viderity is an award-winning consulting firm specializing in IT, creative services, and outreach services for federal agencies and commercial clients, with a strong focus on STEM support for civilian agencies. We have a track record of perfect CPARS and exceptional reviews across agencies such as NSF, USPTO, DOL, NARA, NIST, and Smithsonian. At Viderity, you'll be part of a friendly, smart, and passionate team focused on tackling technology, management, and creative projects.
Position Overview
Viderity is seeking a detail-oriented and experienced Application Processing Manager to oversee the end-to-end management of application processing operations. The ideal candidate will possess deep expertise in application tracking systems, case management tools, and workflow automation, with a strong understanding of operational efficiency in high-volume environments. Experience with federal grant processing is highly preferred. This is a remote position with occasional travel to client or project sites in the Washington Metropolitan Area.
Key Responsibilities
- Lead and manage the daily operations of application processing across multiple programs or contracts.
- Oversee and optimize the use of application tracking systems (ATS), case management software, and workflow automation tools.
- Ensure timely and accurate processing of applications, maintaining service level agreements (SLAs) and compliance standards.
- Coordinate with cross-functional teams, including IT, client services, and compliance, to streamline processes and resolve issues.
- Develop and implement standard operating procedures (SOPs), training materials, and performance metrics.
- Analyze data to identify process bottlenecks, drive improvements, and support reporting needs.
- Ensure data integrity, security, and adherence to federal or client-specific regulations.
- Provide regular updates, reports, and presentations to internal leadership and external stakeholders.
- Maintain documentation of workflows, systems usage, and process changes.
- Serve as a point of escalation for application issues and manage quality control processes.
Required Qualifications
- 5+ years of experience in application processing management or operational leadership roles.
- Strong expertise with application tracking systems (ATS), case management tools, and workflow automation platforms.
- Proven ability to lead teams in a fast-paced, high-volume processing environment.
- Excellent organizational, analytical, and problem-solving skills.
- Experience interpreting and applying program eligibility criteria, policies, and procedures.
- Strong written and verbal communication skills for both technical and non-technical audiences.
- Must be a U.S. Citizen and eligible to obtain a Public Trust clearance (if required).
- Ability to travel to client or project sites when required.
Preferred Qualifications
- Experience supporting federal grant management programs or large-scale government-funded initiatives.
- Familiarity with compliance frameworks and federal reporting requirements.
- Knowledge of business process automation and low-code/no-code platforms.
- Experience working in a government contracting environment.
- Understanding of change management and process improvement methodologies.
Compensation & Benefits
- Salary Range: $85,000 – $95,000 annually
- Comprehensive benefits package including health, dental, vision, and 401(k)
- Paid time off, professional development support, and remote work flexibility
Top Skills
What We Do
Viderity is a leading professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions, Viderity works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders.
