Zilch

Application Management Engineer

Posted 17 Days Ago

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London, Greater London, England

Junior

Fintech • Financial Services

The Role

As an Application Management Engineer at Zilch, you'll support the Core Zilch application and handle escalated customer tickets. Responsibilities include technical investigation, systems maintenance, tool building, scripting with SQL and Python, and collaboration with engineering and product teams to enhance user experience. You will also continuously strive for process improvement and contribute to project deliverables.

Summary Generated by Built In

Who we are:

Zilch is a payment tech company on a mission to create the most empowering way to pay for anything, anywhere. Combining the best of debit, credit and savings, we give our customers the option to earn instant cashback or spread the cost of pricier purchases, completely interest free and with no late fees. Pretty great, right?

We started in 2018 with a small team and a big dream - to make credit accessible to all. Since then, we've achieved double unicorn status and taken on more than 4 million customers. There are some exciting projects coming up and we’ve got big growth plans.

Want to join us?

About the role:

The Application Management Engineer role at Zilch is an exciting position that provides plenty of technical challenges, project work and opportunity to represent the ITAM team business wide.

This role focuses on supporting the Core Zilch application and a group of Application Support Analyses within a sub team. You will be working closely on all support aspects, including managing customer escalated ticket queues, executing data fixes and understanding processes and customer experience throughout the customer journey. This role also works closely with our internal Engineering and Product teams to help them troubleshoot, improve product delivery and provide feedback on our customer journey.

The successful candidate will have been in a similar role previously. They will have a tenacious attitude to best practice, have great technical skills, especially with SQL and REST API. They must be organised, know how to motivate, communicate efficiently and be passionate about caring for our customers.

Day-to-day responsibilities will include:

Technical investigation and analysis of incidents, problem replication, fault diagnosis, code fix, and call closure to customer satisfaction
Implement and test new software development as well as upgrade and maintain existing systems
Build tools for the ITAM team
Scripting and API work
Continually improving our code, our systems, our practices and our knowledge
Work on projects and shorter-term deliverables
Assist in ad-hoc development and technology related duties

What we’re looking for:

An enthusiast who lives and breathes application
An Engineer who is wholehearted about keeping our customers happy through providing best support and look to (directly and indirectly) improve our product offering
Proven analytical skills and ability to problem solve
SQL and/or Python scripting
Proven track record of support SQL based systems
DataDog or similar platform experience
Experience supporting REST integrated systems
Experience in working in an Agile environment, experience of development cycles and best practices
Great attention to detail and understanding of risk
Ability to stay calm under pressure and work to tight deadlines
Excellent process understanding and awareness of Data best practices
Proven experience of working in a team as well on their own
Clear verbal and written communication

Bonus skills:

Experience supporting AWS systems
Experience working within the FinTech industry
Exposure to caching systems like Redis or Memcached

Benefits:

Compensation & Savings

Pension scheme - 5% employee contribution and 3% employer contribution
Death in Service scheme - 3x your annual basic salary to nominated beneficiaries
Income Protection - up to 75% of annual basic salary to cover long term injury or illness
Share Options Scheme

Health & Wellbeing