A Field Application Engineer - (Fier detection) is a technical sales role responsible for providing in-depth product knowledge and support to customers, bridging the gap between sales and engineering by assisting with technical issues, identifying customer needs, and ensuring successful product implementation through on-site visits, training, and troubleshooting, while collaborating closely with the sales team to close deals and maintain customer relationships
Key responsibilities of a Field Application Engineer:
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Technical Expertise:
Deep understanding of the company's products (Fier detection) and applications, able to answer complex technical questions from customers. -
Customer Support:
Provide pre-sales technical consultation, product demonstrations, and post-sales support to address customer issues. -
Sales Support:
Collaborate with sales teams to identify potential customer needs, qualify leads, and develop technical proposals. -
On-Site Visits:
Conduct site surveys, product installations, and system integration at customer locations. -
Training:
Deliver technical training to customers and sales teams on product features and applications. -
Design Assistance:
Help customers design and optimize systems using the company's products, including custom solutions.
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Relationship Building:
Establish strong relationships with key customer contacts to maintain customer satisfaction and loyalty. -
Market Analysis:
Stay updated on industry trends and competitor activity to identify new market opportunities. -
Technical Documentation:
Create application notes, design guides, and other technical documentation to support customers. -
Problem Solving:
Troubleshoot technical issues, identify root causes, and provide solutions to customer problems.
Required Skills:
- Strong technical background in relevant engineering disciplines (electrical, mechanical, etc.)
- Excellent communication and presentation skills to explain complex technical concepts to non-technical audiences
- Project management skills to manage customer implementations and technical projects
- Ability to travel frequently to customer sites
- Strong problem-solving and analytical skills to diagnose technical issues
Top Skills
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission.
Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
